Operations Supervisor

Grifols•Albany, GA

8d•Onsite

About The Position

The Operations Supervisor works in a plasma center and maintains the ability to perform any or all tasks within the center, including production duties and supervising donor flow. The role ensures compliance with applicable state and federal regulations, FDA-approved procedures, OSHA, CLIA, cGMP, and internal company procedures. The supervisor supports production quality, accurate records, staff training, donor satisfaction, equipment and facility upkeep, and center objectives under the guidance of the Center Manager and/or Assistant Manager.

Requirements

High school diploma or GED.
Certification as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer.
Typically requires 4 years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency in handling difficult situations.

Responsibilities

Perform any or all tasks within the plasma center, including production employee duties, and supervise donor flow.
Maintain familiarity with and comply with applicable state and federal regulations, the FDA-approved Standard Operating Procedure Manual, OSHA, CLIA, cGMP, and internal company procedures.
Supervise donor selection, plasma collection, and manufacturing records to maintain production standards and regulatory compliance.
Attend required training sessions and staff meetings.
Ensure accurate and thorough documentation of required records.
Help maintain the facility in a neat and clean condition and keep equipment in good working order, under the guidance of the Center Manager and/or Assistant Manager.
Submit timely and accurate reports as required by the Center Manager and/or Assistant Manager.
Assist with control of center donor funds as determined by the Center Manager and/or Assistant Manager.
Assist with training new employees and retraining current employees.
Communicate with other service areas to support accurate documentation and quality.
Build rapport with donors to support customer satisfaction and long-term donation.
Report unsafe situations or conditions to an area lead, supervisor, or manager.
May be trained to repair plasma center equipment.
Assist the Center Manager and/or Assistant Manager with tasks needed to pursue company objectives.