Operations Supervisor

Owens & Minor • Allentown, PA

39d • $75,000 - $80,000 • Onsite

About The Position

An Operations Supervisor with continuous improvement experience is responsible for overseeing daily operations while driving process improvements to enhance efficiency and productivity. This role is essential for maintaining operational efficiency and fostering a culture of continuous improvement within the organization.

Requirements

• Bachelor’s degree preferred
• 3 or more years of professional supply chain or warehouse operations experience exhibiting leadership capability, preferably within the healthcare/medical/medical device industry
• Knowledge of supply chain management, logistics, distribution, and/or warehouse management best practices.
• Ability to work fast and effectively within a matrix environment.
• Demonstrated leadership potential and people management skills with an ability to lead, coach and mentor all levels of teammates.
• Proven team building skills, both internal and external, with the ability to motivate and direct the work of others.
• Proven ability to analyze and conclude; ability to apply Continuous Improvement Methodologies and to standardize processes across multiple sites and functions.

Nice To Haves

• Experience leading a team in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Lean Six Sigma certification or similar credentials would be a plus.
• Proficiency in data analysis and process mapping tools.

Responsibilities

• Supervise and support the operations team, ensuring tasks are completed efficiently and safely.
• Identify areas for improvement and implement strategies using Lean, Six Sigma, or other methodologies.
• Track key performance indicators (KPIs) and analyze data to recommend process changes.
• Provide training and mentorship to team members on continuous improvement tools and techniques.
• Ensure all operations comply with company policies and safety standards.
• Manages teammate time, attendance, and schedules (work shift, vacation) for assigned functional area(s).
• Provides proactive performance feedback to teammates within assigned functions, assisting teammates, providing coaching and corrective action where needed.
• Oversees assigned functions’ training, ensuring teammates receive appropriate training for their assigned job functions. Makes succession planning recommendations, assisting in identifying, attracting, developing, coaching, and retaining talent.
• Responsible for achievement of assigned functions’ Key Performance Indicators in the areas of Safety, Quality, Productivity, and Turnover.
• Makes recommendations and implements customer service for assigned functions, resolving issues relating to service quality, pick pack and ship requirements, and deliveries. Coordinates with local Account Management team, Transportation, Client Engagement Center (CEC), and Corporate Operations as needed.
• Supports and implements the conversion of new customers at the DC to ensure successful implementation of new business.
• Supervises assigned functions’ adherence to company developed SOP’s / WI’s for warehouse management and transportation.

Benefits

• Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.
• Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
• Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.
• Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
• Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
• Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
• Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.
• Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level