Operations Supervisor

Ensemble•Camden, NJ

4d•Onsite

About The Position

The Rooms Operations Supervisor is responsible for overseeing the daily operations of the Front Desk and Housekeeping departments to ensure exceptional guest service, efficient operations, and adherence to hotel standards. This position supports the Rooms Division by coordinating guest room readiness, supervising staff, resolving guest concerns, and maintaining cleanliness and service quality throughout the property.

Requirements

High school diploma or equivalent required
Minimum 1–3 years of hotel experience in Front Desk, Housekeeping, or Rooms Division operations.
Strong customer service and conflict resolution skills.
Ability to work flexible schedules including nights, weekends, and holidays.
Strong organizational, communication, and leadership skills.
Detail-oriented and service-focused.
Strong multitasking and problem-solving abilities.
Ability to lead in a fast-paced hospitality environment.
Positive attitude and professional appearance.

Nice To Haves

hospitality degree preferred
Previous supervisory experience preferred.
Bilingual (English and Spanish) a bonus
Knowledge of hotel PMS systems (Opera, OnQ, PEP, FOSSE, etc.) preferred.

Responsibilities

Supervise Front Desk agents and daily guest service operations.
Ensure smooth check-in and check-out experiences for guests.
Handle guest complaints, requests, and service recovery professionally.
Monitor room inventory, room status, and guest preferences.
Assist with cash handling, balancing, and audit procedures.
Ensure compliance with hotel policies, brand standards, and safety procedures.
Support upselling efforts and maximize room revenue opportunities.
Manage gift shop inventory
Handle billing and basic accounting of the desk
Supervise housekeeping staff including room attendants, housepersons, and public area attendants.
Inspect guest rooms and public areas to ensure cleanliness and brand standards are met.
Coordinate room status updates between Housekeeping and Front Desk.
Monitor inventory levels of linens, guest supplies, and cleaning products.
Ensure housekeepers are finishing rooms on time, with in the brand standards
Open the House
Ensure compliance with sanitation, safety, and OSHA standards.
Train, coach, and motivate team members to deliver exceptional guest experiences.
Conduct shift briefings and communicate operational priorities.
Maintain accurate reports and documentation related to occupancy, room status, and staffing.
Assist management with payroll review, scheduling, and labor control.
Support other hotel departments as needed to ensure operational success.
Serve as Leader on Duty when assigned.