Operations Supervisor

GEODIS Career•Stoughton, MA

10d

About The Position

The Operations Supervisor leads daily operations for local and regional big-and-bulky home delivery networks and coordinates activities within a distribution center. The role monitors delivery, cost, revenue, driver behavior, and safety metrics; manages staffing, schedules, labor hours, and payroll; and supervises and develops employees. The supervisor also supports inventory accuracy, compliance, process improvements, reporting, billing, and warehouse maintenance. For food accounts, the incumbent reports food safety problems to senior management for action.

Requirements

High school diploma or GED equivalent.
Minimum 3 to 5 years of related warehouse and/or distribution center experience.
Experience with warehouse equipment.
Experience with warehouse management systems.
Experience with labor management systems.
PC literacy and experience with Microsoft Outlook, Word, and Excel.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form.

Nice To Haves

One year of supervisory experience preferred.

Responsibilities

Lead daily operations for local and regional big-and-bulky home delivery networks.
Track key metrics such as On-Time Delivery (OTD), cost per stop, and revenue per truck.
Monitor driver behavior and safety metrics using telematics and dashcams.
Coordinate daily activities within the distribution center.
Prepare work schedules and respond to unexpected labor needs.
Manage labor hours and payroll in an electronic timekeeping system.
Interview and train prospective and new team members.
Develop business support staff, appraise performance, reward employees, address complaints, and resolve problems.
Ensure the team understands and works toward performance goals.
Recommend process improvements within the warehouse or distribution center.
Review records for accuracy and compliance with procedures, and determine whether stock levels are adequate.
Ensure compliance with company and customer policies and procedures, including safety requirements.
Schedule work for special and periodic inventories.
Trace item histories to investigate inventory discrepancies and recommend remedial actions.
Assign duties and examine work for accuracy, neatness, and compliance with policies and ISO9002 procedures.
Study and standardize procedures to improve team efficiency.
Prepare reports for leadership.
Assist in maintaining the physical properties of the warehouse.
Submit weekly, monthly, and other special-services billing to customer services representatives.
Supervise distribution center employees in accordance with organizational policies and applicable laws.
Perform other duties as required and assigned.
For food accounts, report food safety problems to senior management to initiate action.

Benefits

Fair pay; some jobs include bonus opportunities.
Access to earned pay on demand.
Telemedicine at no cost from day one.
Healthcare, dental, and vision benefit options at affordable costs after a short waiting period.
Paid holidays and time off.
Short-term disability.
New parent leave.
Supportive, safe, clean, and healthy work environment.
Career growth and promotion opportunities.
One-time grants through the GEODIS Compassion Fund for teammates experiencing unexpected catastrophes.
Opportunities to volunteer in the community or donate to the GEODIS Foundation or GEODIS Compassion Fund.
Employee Resource Groups and inclusion-focused activities.