Operations Supervisor

Davids Bridal•Knoxville, TN

11d

About The Position

As a member of the management team, the Operations Supervisor helps build and retain a high-performing team, create a consistent environment of world-class customer service, and exceed the sales plan. This role provides mentorship, leadership, and coaching to team members (“Dream Makers”) and guests, building a high-performance climate and five-star customer service by maximizing the performance and productivity of a motivated, friendly, enthusiastic, and engaged team.

Requirements

High school diploma or degree.
Two to four years of prior retail management experience in an apparel or specialty store environment.
Prior experience with a computerized POS system.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear guests.
Occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and other electronic devices for long periods.

Responsibilities

Lead and model a customer-first culture across all roles.
Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
Monitor store payroll to help ensure hours remain within the monthly budget; monitor and acknowledge timesheets for scheduled shifts, breaks, and meals.
Help lead the store to consistently achieve Total Monthly Income (TMI) goals through foundational excellence and performance-based leadership across front of house and alterations.
Monitor inventory management, special orders, receiving processes, layaway, out-of-stock items, and repairs, and ensure merchandise meets first-quality standards.
Communicate daily sales goals to team members and drive action through Chat Ins/Chat Outs.
Observe individual team member performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
Help build a strong bench and talent pipeline, ensure the store is staffed to achieve staffing goals, and fill open positions within 30 days.
Perform other duties as assigned.