Operations Supervisor

WIN Waste Innovations•Stamford, CT

10d

About The Position

WIN Waste Innovations is seeking an Operations Supervisor to supervise collection activities across multiple lines of business within Hauling, including commercial, residential, roll-off (industrial), and/or container delivery and pickup. The supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives and drive operational excellence. The role ensures compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards. The Operations Supervisor supports safe, reliable, and efficient service delivery; works with maintenance to keep equipment in working order; addresses customer and service issues; and manages productivity, routes, labor hours, and disposal expenses. The role also builds employee engagement, develops team members, and contributes to a positive, collaborative work environment. WIN Waste Innovations is a waste management company with 2,300 employees and 50 collection, transfer, and disposal assets. It processes more than 11 million tons of waste annually, converts 6.7 million tons into renewable energy, and recycles more than 234,000 tons of plastic, paper, and metals.

Requirements

Experience directly directing and supervising staff.
Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
Ability to collaborate and build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Demonstrates and promotes safety and ethical behavior.
1–3+ years of lead or supervisory experience.

Responsibilities

Provide leadership to achieve safety goals and communicate safety objectives.
Identify and work to remove unsafe conditions or situations from drivers' routes.
Partner with maintenance to keep equipment in working order and compliant with safety standards.
Oversee safety and accident-prevention programs, maintain a safe and productive work environment, and implement loss-control measures.
Engage employees in safety through personal example and outreach.
Understand missed-pickup goals and meet or exceed expectations.
Resolve unusual service requests, equipment breakdowns, and schedule changes, communicating promptly with stakeholders.
Work with customers to resolve issues and improve customer experience; represent the Company positively to support customer satisfaction and loyalty.
Establish productivity goals, enforce operating standards, and manage labor hours and disposal expenses according to agreed plans.
Lead drivers to meet or exceed productivity goals across routes.
Create, modify, and improve routes to increase density and efficiency.
Reduce route hours where possible, including through service conversions and container upsizing.
Execute operational plans to help achieve or exceed division budget goals.
Support service delivery and work with maintenance on fleet quality and maintenance.
Create a collaborative and communicative team environment and promote employee engagement.
Develop team members, understand their career goals, and coach them for advancement.
Maintain positive working relationships through appropriate conduct and communication with customers, clients, vendors, coworkers, and management.