Operations Supervisor

Capstone Logistics • Edwardsville, IL

10d • Onsite

About The Position

Capstone is seeking an Operations Supervisor to oversee day-to-day warehouse site activities and prepare for the potential to manage an independent site. The position may involve running part of the business or an entire shift, representing Capstone to its partners, managing associates, and prioritizing safety and productivity. The role includes operational oversight, customer service, workforce management, reporting, budgeting support, and administrative closeout tasks.

Requirements

• At least 3 years of supervisory or leadership experience in an industrial setting.
• Proven experience providing high levels of customer service to internal and external customers.
• Ability to make decisions, solve problems, prioritize assignments, and direct a workforce in a changing warehouse environment.
• Ability to take ownership of operations and maintain high standards of safety, productivity, and customer service.
• Ability to train, coach, and mentor warehouse associates.
• Excellent written and verbal interpersonal and communication skills.
• Strong organization and prioritization skills.
• Ability to perform multiple tasks simultaneously.
• Problem-solving skills and ability to make effective decisions in a fast-paced environment.
• Intermediate PC skills and knowledge of Excel, Word, Outlook, and PowerPoint.
• Proven track record supervising warehouse employees, including hiring, training, and termination.
• Experience managing budgets and creating and maintaining management reports.
• Excellent aptitude in estimating rates and performing mental arithmetic while multitasking.
• Ability to stand for long periods.
• Ability to safely operate material handling equipment as needed.
• Ability to work in a warehouse environment on concrete flooring and in varying temperatures.
• Ability to lift up to 75 lbs.
• Background check required.

Nice To Haves

• Warehousing, logistics, supply chain, or third-party experience preferred.
• BS/BA degree or Associate degree with equivalent experience is a plus but not required.

Responsibilities

• Run the site with safety and efficiency as priorities.
• Communicate daily with associates about service levels, accountability, pay, and performance.
• Create daily work logs and transmit them to corporate.
• Audit daily labor and billing reports.
• Ensure customer needs are met daily.
• Document and resolve customer service or associate issues.
• Ensure associates follow Capstone policies and safety work rules.
• Hold weekly safety meetings and ensure associate participation.
• Assist in managing the site and departmental budget.
• Schedule associate shifts based on customer requirements.
• Interview, hire, and train new associates.
• Supervise timely and accurate data entry for all services performed.
• Complete daily closeout tasks, including cash balancing, data upload, and payroll record administration, according to Capstone policies and standard operating procedures.

Benefits

• Quarterly and annual bonus incentive based on operational performance.
• Major medical, dental, vision, life, short-term disability, and long-term disability benefits after 30 days.
• 401(k).
• PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed