Operations Supervisor

GRIFOLS, S.A.•Wichita Falls, TX

17d•Onsite

About The Position

The Operations Supervisor works in a plasma center and maintains the ability to perform all center tasks, including production employee duties, while supervising donor flow. The role oversees donor selection, plasma collection, and manufacturing records to ensure production standards and compliance with applicable regulations and procedures. Under the guidance of the Center Manager and/or Assistant Manager, the supervisor helps maintain the facility and equipment, supports staff training, assists with donor-fund controls, and contributes to company objectives. The position involves frequent interaction with donors and other service areas to support accurate documentation, quality, and donor satisfaction. Work is performed in a plasma center, with exposure to biological fluids and potentially infectious organisms, electrical office and laboratory equipment, and temperatures below 32°F when working in plasma freezers. Required protective equipment may include protective eyewear, garments, gloves, and cold-weather gear. The work includes standing, sitting, bending, twisting, frequent hand and foot movements, and lifting up to 50 pounds.

Requirements

High school diploma or GED.
Certifications as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer.
Typically, four years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency in handling difficult situations.
Ability to communicate information and ideas clearly, listen to and understand spoken information, follow oral or written instructions, work independently, and relate sensitive information to diverse groups.
Ability to perform the physical and sensory demands described for the position, including standing, frequent hand movements, light lifting up to 15 pounds and maximum lifting up to 50 pounds, and required hearing and vision capabilities.

Responsibilities

Maintain the ability to perform tasks throughout the plasma center, fulfill production employee duties, and supervise donor flow.
Learn and comply with state and federal regulations, FDA-approved procedures, OSHA, CLIA, cGMP, and internal company procedures.
Supervise donor selection, plasma collection, and manufacturing records in accordance with applicable regulations and procedures.
Attend required training sessions and staff meetings.
Ensure accurate and thorough documentation of necessary records.
Help maintain a neat and clean facility and keep equipment in good working order, under the guidance of the Center Manager and/or Assistant Manager.
Submit timely and accurate reports as required by the Center Manager and/or Assistant Manager.
Assist with control of center donor funds as determined by the Center Manager and/or Assistant Manager.
Assist in training new employees and retraining current employees.
Communicate with other service areas to ensure accurate documentation and quality.
Build rapport with donors to support customer satisfaction and long-term donation.
Report unsafe situations or conditions to an area lead, supervisor, or manager.
May receive training to repair plasma center equipment.
Assist the Center Manager and/or Assistant Manager with tasks necessary to pursue company objectives.