Operations Supervisor

GRIFOLS, S.A. • Erie, PA

18d • Onsite

About The Position

The Senior Operations Supervisor plays a critical leadership role in the day-to-day operations of a plasma donor center. This senior frontline leader oversees donor-floor activities and staff during assigned shifts, supports regulatory and quality compliance, and serves as a lead resource. The role executes operational priorities and directly supports the Center Manager in driving performance, donor satisfaction, and continuous improvement. The position is based at a plasma center in Erie, Pennsylvania.

The supervisor may serve as acting leader when the Center Manager is absent, as assigned, and must be able to perform tasks across the plasma center, including production duties and supervising donor flow. The role includes maintaining familiarity with applicable regulations and procedures, supporting accurate records and reporting, and helping maintain the facility and equipment. Additional duties may be assigned as needed.

Requirements

• High school diploma or GED.
• Certification as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer.
• CPR certification.
• Typically, 6 years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency handling difficult situations.
• Exceptional customer service skills.
• Proficiency in spoken and written English, including legible handwriting; bilingual skills where applicable.
• Ability to understand, explain, and follow standard operating procedures and protocols.
• Ability to work a flexible schedule to meet business needs.
• Ability to work in a highly regulated, operations-intensive, high-volume medical business where donor and employee safety and plasma quality are paramount.
• Ability to communicate information and ideas clearly, listen to and understand spoken information, work independently while following oral or written instructions, handle changing demands, and communicate sensitive information to diverse groups.
• Physical ability to stand for up to 4–6 hours per day and sit for 1–2 hours per day; bend and twist the neck for 1–2 hours per day; frequently move hands and feet; make precise finger movements and manipulate objects; occasionally squat, crouch, or sit on heels; infrequently bend and twist at the waist; reach below shoulder height; and lift 15 pounds routinely, up to a maximum of 50 pounds.
• Ability to meet role-related sensory demands, including essential hearing acuity and color perception/discrimination, with near and far vision correctable to 20/30 in one eye and 20/100 in the other.

Responsibilities

• Serve as acting leader in the Center Manager’s absence when assigned, and be able to perform tasks throughout the plasma center, including production duties and supervision of donor flow.
• Oversee donor operations and supervise Operations Supervisors and donor center staff during assigned shifts.
• Coordinate staffing, task assignments, break schedules, and team coaching.
• Create employee schedules to accommodate donor cycles.
• Assess inventory levels and adjust them as needed; compile and submit vendor orders for center supplies.
• Inform the Center Manager of center irregularities and provide action plans to address deficiencies.
• Support and execute daily operational plans to meet donor throughput, quality, and productivity targets.
• Partner with the Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
• Monitor donor flow and address delays or service issues to support a positive donor experience.
• Maintain familiarity with and comply with applicable state and federal regulations, FDA-approved standard operating procedures, OSHA, CLIA, cGMP, and internal procedures.
• Supervise donor selection, plasma collection, and manufacturing records in accordance with applicable standards and regulations.
• Attend required training sessions and staff meetings.
• Ensure necessary records are documented accurately and thoroughly.
• Under the Center Manager’s guidance, help maintain a neat and clean facility and keep equipment in good working order.
• Submit timely and accurate reports as required by the Center Manager.
• Assist with control of center donor funds as determined by the Center Manager.
• Participate in staff onboarding, training, and cross-training.
• Communicate with other service areas to support accurate documentation and quality.
• Promote safety, teamwork, and accountability by example.
• Report unsafe situations or conditions to an area lead, supervisor, or manager.
• May be trained to repair plasma center equipment.
• Assist the Center Manager with tasks needed to support company objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED