Operations Supervisor

AIT Worldwide Logistics•Kalamazoo, MI

22d

About The Position

The Operations Supervisor oversees logistics operations and service levels, providing cost-effective, efficient, and traceable movement of products inbound and outbound. The role trains and develops employees, assigns work, coaches staff, and serves as an employee resource. It also manages relationships with service providers and global partners, coordinates shipment bookings, and helps ensure timely transfers from logistics providers’ warehouses to final destinations. The supervisor also supports daily shipment processing and other departmental work as needed.

Requirements

High school diploma or GED.
At least 3 years of experience in freight forwarding or transportation.
Medium proficiency with AS400.
Medium proficiency with Cargowise.
Medium proficiency with McLeod.
Medium proficiency with Microsoft Office Suite.

Responsibilities

Oversee logistics operations and service levels for inbound and outbound product movement.
Supervise staff directly or through team coaching, including performance management, job assignments, and training.
Arrange product pickups and deliveries with transportation companies and route drivers.
Communicate with and build partnerships with trucking companies, internal and external customers, customs brokers, sales teams, and vendors.
Obtain shipping quotes and select carriers based on cost, availability, and reliability.
Analyze and research orders to meet customer needs, using the lowest-cost transportation option that satisfies both customer and company requirements.
Supervise daily shipment and delivery routes and schedules, track shipment progress, and manage weekend cartage setup.
Use judgment to assess situations and make staffing and management decisions.
Tailor written and verbal communication to the audience.
Establish and maintain effective working relationships with employees and vendors.
Demonstrate leadership through work ethic and high performance.
Maintain a safe working environment by consistently following safety programs and procedures.
Perform other duties as assigned and comply with all policies and standards.