Operations Supervisor

CVS Health • North Conway, NH

21d • $17 - $24

About The Position

The Operations Supervisor supports the CVS Store Management team in planning and driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, the Operations Supervisor leads the store and supervisory staff, ensures store operations run smoothly, and completes opening and closing procedures. The role supervises store crew activities, communicates with management and colleagues, handles customer questions and complaints, promotes CVS customer service standards, provides coaching and feedback, and maintains customer and patient confidentiality. It also supports pricing, stocking, and the planning and execution of promotional, seasonal, and off-shelf merchandise displays and inventory.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent preferred, but not required.

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Provide colleagues personalized customer service feedback and coaching.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Support planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Support planning, execution, and maintenance of off-shelf merchandise displays.
• Lead store operations and supervisory staff when a manager is not onsite.
• Ensure completion of all opening and closing procedures.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED