Operations Supervisor

ShipMonk • Pittston, PA

68d • Onsite

About The Position

ShipMonk is hiring an Operations Supervisor to lead a team of 25-30 associates at our Pittston, PA fulfillment center. We ship thousands of orders every day for over 1,500 e-commerce brands, and the supervisors who run our floors are the reason it works. This is not a maintenance role. We are still building how we operate, and we want people who want to build with us. At large 3PLs, the process exists. Your job is to follow it. At ShipMonk, you will find a company with real scale but small enough that your ideas actually change how things work. If you see a smarter way to run a shift, cut walk time, or fix a quality problem, you can propose it, test it, and see it go live. The people who grow fast here are the ones who treat their department like it is theirs. The growth path from this role is real. Supervisors who deliver results and develop their teams move into senior supervisor and manager roles. We promote from within whenever we can, and we have a track record of doing it. You will own your department: the people, the processes, and the numbers. You will report to the Warehouse Manager and work alongside other supervisors to keep the building running well. This is a floor-level leadership role. Your team will know very quickly whether you are invested in them.

Requirements

• At least 2 years leading a team in a warehouse, distribution, or manufacturing environment
• Comfortable with data: not just reading reports, but asking questions and finding root causes
• Strong communicator: your team should always know where they stand and what good looks like
• Available to work weekends, holidays, or overtime when the operation needs it
• Able to work on your feet most of the shift and lift up to 50 lbs

Nice To Haves

• Experience with warehouse management or inventory software
• Degree in operations, supply chain, engineering, or a related field
• Military veterans are strongly encouraged to apply: NCO-level leadership experience translates directly into this role

Responsibilities

• Starting the shift with a team huddle: setting pace, flagging priorities, making sure everyone knows what a good day looks like
• Watching your KPIs in real time and adjusting before a small problem becomes a big one: labor allocation, throughput, accuracy, safety
• Coaching associates on the floor, not just correcting after the fact, but catching things early and helping people improve
• Working across departments when something breaks a hand-off: you do not wait for someone else to sort cross-team problems
• Looking at your process data and asking why things are done this way, whether there is a better way, and then actually doing something about it
• Onboarding new associates and getting them to full productivity fast
• Keeping your area clean, safe, and compliant with equipment and sanitation standards
• A team of 25-30 associates: their performance, development, and day-to-day experience
• Department KPIs: throughput, accuracy, productivity, and safety
• Process improvement: not just maintaining the current state, but improving it
• Inventory accuracy in your area
• Equipment maintenance and safety in your department
• Clear communication up to your manager and across to peers when there is something they need to know

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed