Operations Supervisor

Booster Fuels•San Jose, CA

18d•Onsite

About The Position

The Operations Supervisor leads the safe, reliable, and efficient execution of daily yard and field operations within an assigned market. This frontline leader directly manages Service Professionals and ensures shifts meet customer commitments and follow safety requirements, fleet-readiness expectations, labor plans, and Booster operating standards. The role manages operations through Booster’s Business System (BBS) and its SQDPP pillars: Safety, Quality, Delivery, Productivity, and People. It uses visual management, standard work, structured problem solving, and follow-through to identify performance gaps and implement corrective action. Success includes safe shift execution, dependable customer service, effective use of labor and fleet, employee development and accountability, and systematic reduction of recurring issues. The position is based at the San Jose Yard, reports to the Operations Manager, and is in the Operations department. The schedule varies by market and may include overnight, weekend, and holiday coverage. Travel is limited and based on business needs. The role is exempt and pays $71,000–$80,000 annually. Booster describes itself as building a technology-powered energy supply chain for transportation fleets. It delivers conventional and renewable fuels to fleet vehicles and describes its work as reducing costs and carbon emissions while supporting customers’ transition to cleaner solutions. The company says its values include safety, customer focus, integrity, excellence, boldness, and stewardship. The role coordinates with Customer Success, Account Management, Fleet, Safety, People/HR, and other functions. It may support tanker movement, vehicle recovery, or other operational requirements when properly qualified, and may require obtaining or maintaining a CDL or other certifications based on business needs.

Requirements

High school diploma or equivalent.
At least 2 years of supervisory or frontline leadership experience.
Working knowledge of DOT regulations and compliance requirements.
Demonstrated ability to lead frontline employees in a fast-paced operating environment.
Strong problem-solving and decision-making capability.
Ability to manage changing operational priorities in real time.
Strong written and verbal communication skills.
Ability to use data and operating metrics to manage performance.
Strong accountability, follow-through, and organizational skills.
Clean and insurable driving record.
Ability to work assigned overnight, weekend, or nontraditional shifts.
Ability to obtain required CDL or other certifications where business needs require.

Nice To Haves

Experience in logistics, transportation, fleet, distribution, field services, or similar operational environments.
Hazmat transportation experience.
Fuel, fleet, logistics, last-mile, or transportation experience.
Experience with Lean Daily Management.
Familiarity with Lean, Toyota Production System, Danaher Business System, or similar operating systems.
Experience leading distributed or mobile frontline teams.
Experience using route-planning, fleet-management, or workforce-management systems.

Responsibilities

Own safe and reliable execution of assigned yard and field operations.
Lead start-of-shift meetings and align teams on safety, customer priorities, routes, staffing, fleet readiness, and operational risks.
Assign Service Professionals, vehicles, routes, and work based on business priorities and available capacity.
Monitor shift execution and adjust staffing, routing, or resources as conditions change.
Ensure customer commitments are completed accurately and on time, maintain shift handoffs, and monitor route completion, service misses, delays, and exceptions.
Take timely containment action when performance is at risk and escalate material customer, safety, fleet, or operational issues as appropriate.
Reinforce safety standards, stop unsafe work when necessary, and ensure required pre-trip and post-trip inspections are completed.
Maintain compliance with DOT, hazmat, environmental, and company requirements; conduct field observations, audits, and safety coaching.
Monitor service quality; ensure incidents, injuries, spills, vehicle issues, and near misses are reported and escalated; participate in investigations, RCCMs, and corrective actions.
Ensure safety and quality countermeasures are implemented and sustained.
Directly lead, coach, and develop Service Professionals; set expectations for safety, attendance, productivity, quality, customer service, and conduct.
Provide real-time coaching and feedback, conduct performance discussions, address performance gaps, and support onboarding and development.
Partner with Operations leadership and People/HR on performance and retention issues; identify employees with leadership potential and build accountability, teamwork, ownership, and continuous improvement.
Manage daily operations through BBS, maintain visual management of SQDPP metrics, review actual performance against targets, and identify abnormal conditions.
Participate in Tier meetings, BURs, and other operating reviews; develop actions for off-target metrics with owners, due dates, and measurable outcomes.
Use RCCM and structured root-cause problem solving, including 5-Why and Pareto analysis where appropriate; reinforce standard work and validate countermeasure effectiveness.
Partner with Fleet/Maintenance to maintain vehicle and equipment readiness, identify issues, and coordinate repairs or replacements.
Manage labor utilization within operating plans; monitor overtime, attendance, staffing gaps, and resource constraints; adjust assignments as needed.
Maintain visibility into vehicle and driver capacity and support tanker movement, vehicle recovery, or other operational needs when properly qualified.
Partner with Customer Success, Account Management, Fleet, Safety, and other functions to support customer service, communicate risks, support service recovery, recommend actions, and close the loop on issues.
Maintain or obtain required licenses and certifications where business needs require them.

Benefits

Medical, dental, and vision coverage.
Supplemental life insurance.
Health Savings Account and Flexible Spending Accounts.
Ancillary coverage for critical illness, hospital indemnity, and accident.
Company-paid short-term disability, long-term disability, and basic life insurance.
401(k) plan.
Stock options.
Employee-discounted fuel.
Vacation time, sick time, and floating holidays.
Mentorship and learning opportunities.
Career progression for growth and advancement.
Employee Referral Program.