Operations Supervisor

WIN Waste Innovations•Londonderry, NH

20d

About The Position

WIN Waste Innovations is seeking an Operations Supervisor to supervise collection activities across multiple lines of business within Hauling, including commercial, residential, roll-off (industrial), and/or container delivery and pickup. The supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement initiatives that promote operational excellence. The role ensures compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards, and leads accident-prevention efforts. The Operations Supervisor supports safe, reliable, and efficient service delivery; addresses customer and operational issues; manages productivity and route efficiency; and works with maintenance to support fleet quality. The position also promotes employee engagement, develops team members, and maintains positive working relationships with customers, vendors, coworkers, and management.

Requirements

Ability to direct and supervise staff.
Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
Collaborative approach and ability to build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Demonstrates and promotes safety and ethical behavior.
1–3+ years of lead or supervisory experience.

Responsibilities

Communicate safety goals and provide leadership to achieve them.
Identify and help remove unsafe conditions or situations from drivers’ routes.
Partner with the maintenance department to keep equipment in working order and compliant with safety standards.
Oversee safety and accident-prevention programs, take reasonable actions to prevent accidents and injuries, maintain a safe and productive work environment, and implement an effective loss-control and safety program.
Promote employee participation in safety through personal commitment and outreach to operational employees.
Monitor missed-pickup goals and meet or exceed expectations.
Resolve unusual service requests, equipment breakdowns, and schedule changes, communicating promptly with stakeholders.
Work with customers to resolve issues and improve the customer experience.
Represent the Company positively to promote customer satisfaction and loyalty.
Establish productivity goals, ensure operating-standard compliance, and manage labor hours and disposal expenses according to established plans.
Lead drivers to exceed productivity goals and route expectations.
Create, modify, and improve routes to maximize density and efficiency.
Reduce route hours where possible through approaches such as service conversions and container upsizing.
Execute operational plans to help achieve or exceed the division’s budget goals.
Support service delivery and maintenance efforts, including the operational role in fleet quality and maintenance.
Build a collaborative and communicative team environment and promote employee engagement.
Develop team talent, understand employees’ career goals, and coach them for advancement.
Maintain a positive work environment through constructive interactions with customers, clients, vendors, coworkers, and management.