Operations Supervisor

WIN Waste Innovations•Somers, NY

12d

About The Position

WIN Waste Innovations is seeking an Operations Supervisor to oversee collections activities across multiple hauling lines of business, including commercial, residential, roll-off (industrial), and/or container delivery and pickup. The supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement initiatives that drive operational excellence. The role leads operations in compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards, while supporting service delivery, fleet quality, customer satisfaction, employee engagement, and team development.

Requirements

At least 1 year of lead or supervisory experience; the posting states “1-3+ year.”
Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
Ability to collaborate and build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Demonstrates and promotes safety and ethical behavior.

Responsibilities

Provide leadership toward safety goals and communicate safety objectives.
Identify and help remove unsafe conditions from drivers’ routes.
Partner with the maintenance department to keep equipment in working order and compliant with safety standards.
Oversee safety and accident-prevention programs, maintain a safe and productive work environment, and implement an effective loss-control and safety program.
Promote employee participation in safety through personal example and outreach to operational employees.
Monitor missed-pickup goals and meet or exceed expectations.
Resolve unusual service requests, equipment breakdowns, and schedule changes, communicating promptly with stakeholders.
Work with customers to resolve issues and improve the customer experience; represent the Company positively to promote satisfaction and loyalty.
Establish productivity goals, enforce operating standards, and manage labor hours and disposal expenses against established plans.
Lead drivers to exceed productivity goals and route expectations.
Create, modify, and improve routes to increase density and efficiency.
Reduce route hours where possible through measures such as service conversions and container upsizing.
Execute operational plans to help achieve or exceed division budget goals.
Support service delivery and the maintenance and operational roles in fleet quality and maintenance.
Foster a collaborative, communicative team environment and employee engagement.
Develop team talent, understand employees’ career goals, and coach them for advancement.
Maintain positive working relationships and communicate effectively with customers, clients, vendors, coworkers, and management.
Direct and supervise staff.