Operations Supervisor

GOODWILL INDUSTRIES OF SAN JOAQUIN•Stockton, CA

18d•$21 - $24•Onsite

About The Position

The Operations Supervisor is responsible for day-to-day supervision of distribution, warehousing, material handling, assigned recycling and salvage activities, and coordination of transportation services. The position supervises assigned operations personnel, including drivers, and coordinates labor, routes, vehicle loading and unloading, and equipment maintenance to ensure safe, compliant, efficient service to retail stores, donation sites, and community partners. The role reports to and serves as backup to the General Manager – Operations (GM-Ops). The Operations Supervisor provides hands-on supervision across assigned shifts and operating locations; supports dispatch and transportation; oversees warehouse, inventory, recycling, salvage, and waste processes; and maintains operational, safety, and service records. The position may perform hostling duties and act as a qualified backup driver when business needs require. Regular attendance is required. The work is fast-paced and may take place in warehouses, docks, yards, vehicles, donation sites, and Agency facilities. A flexible schedule may include weekends, holidays, split days off, early mornings, evenings, emergency responses, and travel to Agency facilities.

Requirements

High school diploma or accredited GED equivalent.
Five years of progressively responsible experience in transportation, warehouse, distribution, or logistics operations, including at least two years in a lead or supervisory capacity.
Knowledge of transportation dispatch, commercial vehicle operations, warehousing, receiving, shipping, distribution, inventory control, material handling, facility and equipment security, and recycling and salvage processes.
Working knowledge of applicable DOT, FTA, California Highway Patrol, BIT, Cal/OSHA, and waste-management requirements.
Knowledge of supervisory principles, employee scheduling and training, customer service, safety, incident reporting, standard work, recordkeeping, and continuous improvement.
Ability to compile, maintain, analyze, and communicate operating information related to staffing, service, safety, fleet, productivity, material volume, and cost.
Ability to lead a diverse workforce with clarity, consistency, urgency, fairness, and respect; hire, schedule, train, coach, supervise, document performance, administer corrective action, and monitor assigned personnel.
Ability to organize personnel, routes, vehicles, equipment, facilities, and material flow to meet daily priorities.
Ability to identify operating problems, determine root causes, implement corrective actions, and verify sustained results.
Ability to make sound decisions using available facts, direct observation, policy, and judgment, including when complete information is unavailable.
Ability to manage competing priorities, respond to changing conditions, and work effectively under pressure.
Ability to communicate effectively in English, verbally and in writing, with employees, donors, customers, vendors, and Agency personnel.
Ability to work effectively with people with disabilities or other barriers to employment and support Goodwill’s mission in daily operations.
Ability to operate or become qualified to operate equipment assigned to the position.
Valid California driver’s license, proof of insurance, and access to reliable transportation.
Forklift certification, or ability to obtain it within the period established by the Agency.
Ability to ambulate, stand, walk, reach, bend at the waist, turn, move between work areas, and climb steps or ladders as assigned.
Ability to lift, carry, push, or pull up to 50 pounds; good eye/hand coordination, upper-extremity dexterity, and mobility sufficient to safely observe operations and use assigned equipment.

Nice To Haves

Associate degree or relevant postsecondary education in logistics, operations, transportation, industrial relations, or a related field.
Experience supervising commercial drivers and multi-site operations.
Valid California Class A commercial driver’s license.
Additional equipment certifications may be required based on assignment.

Responsibilities

Safely supervise and ensure accurate loading and unloading of trucks and trailers, including load security, efficient capacity use, complete documentation, and timely communication.
Provide visible, hands-on supervision across assigned shifts, warehouses, docks, yards, routes, facilities, and work areas.
Participate in selecting, training, coaching, and supervising assigned personnel, including documenting performance and administering corrective action or separation in coordination with the GM-Ops and Human Resources.
Assist with daily dispatch and transportation, including store deliveries, donation-site trailer rotation, special pickups, donation drives, salvage runs, trash runs, and other assigned movements.
Coordinate and conduct vehicle and equipment inspections, preventive maintenance, repairs, licensing, and recordkeeping.
Supervise receiving, staging, storage, merchandise rotation, order preparation, shipping, transfers, and distribution of donated and purchased goods.
Monitor material volume, storage capacity, dock flow, housekeeping, inventory accuracy, damage, and loss; correct or escalate congestion, security concerns, and unsafe conditions.
Ensure secure handling of New Goods and other controlled inventory from receipt through warehousing and distribution.
Open, close, and secure assigned facilities, managing alarm systems, keys, and access controls for authorized personnel.
Supervise recycling, salvage, and waste activities, including textiles, shoes, metal, cardboard, electronic waste, trash, and other designated material streams.
Ensure recycling and salvage materials are segregated, weighed, documented, stored, loaded, and released properly; maintain records for accounting, vendor reconciliation, environmental reporting, and management review.
Ensure a safe work environment and safe operation of Agency vehicles and equipment; correct unsafe acts or conditions, conduct and support safety talks and inspections, and ensure required personal protective equipment is available and used.
Report accidents and incidents promptly, support root-cause reviews, and follow corrective actions through completion in accordance with the Agency safety program.
Maintain accurate shift, route, equipment, staffing, incident, material, service, and productivity records; provide status updates and exception reporting to the GM-Ops.
Train assigned personnel in current work instructions and standard operating practices for transportation and warehouse activities.
Provide superior customer service and respond to transportation and operations complaints fairly, impartially, promptly, and professionally.
Perform hostling duties and serve as a qualified backup driver when required by business needs, while meeting applicable licensing requirements.
Perform other duties as assigned by the GM-Ops or CIO.