Operations Supervisor

GRIFOLS, S.A.•Temecula, CA

7d•Onsite

About The Position

The Operations Supervisor works in a plasma center and maintains the ability to perform tasks throughout the center, including production duties and supervising donor flow. The role supervises donor selection, plasma collection, and manufacturing records to uphold production standards and comply with applicable regulations and procedures. Under the guidance of the Center Manager and/or Assistant Manager, the supervisor helps maintain the facility and equipment, supports center operations, and assists with employee training. The supervisor also builds rapport with donors, communicates with other service areas, and reports unsafe conditions.

Requirements

High school diploma or GED.
Certified as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer.
Typically requires 4 years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency in handling difficult situations.
Ability to communicate information and ideas clearly and understand spoken information and instructions.
Ability to work independently and follow oral or written instructions.
Ability to perform a wide range of tasks in response to variable demands and changing conditions.
Ability to relate sensitive information to diverse groups.
Hearing acuity is essential; specified corrected near- and far-vision and color perception/discrimination abilities are required.

Responsibilities

Perform tasks within the plasma center, including production employee duties, and supervise donor flow.
Learn and maintain familiarity with and compliance with state and federal regulations, FDA-approved procedures, OSHA, CLIA, cGMP, and internal company procedures.
Supervise donor selection, plasma collection, and manufacturing records in accordance with applicable regulations and procedures.
Attend required training sessions and staff meetings.
Ensure accurate and thorough documentation of necessary records.
Under the guidance of the Center Manager and/or Assistant Manager, help keep the facility neat and clean and equipment in good working order.
Submit timely and accurate reports as required by the Center Manager and/or Assistant Manager.
Assist in controlling center donor funds as directed by the Center Manager and/or Assistant Manager.
Assist with training new employees and retraining current employees.
Communicate with other service areas to support accurate documentation and quality.
Build rapport with donors to support customer satisfaction and long-term donation.
Report unsafe situations or conditions to an area lead, supervisor, or manager.
May be trained to repair plasma center equipment.
Assist the Center Manager and/or Assistant Manager with tasks necessary to pursue company objectives.