Operations Supervisor - Melrose Ave, West Hollywood

Rag & Bone•West Hollywood, CA

7d•Onsite

About The Position

The Operations Supervisor role is essential to the functionality and efficiency of the store. Their core purpose is to maintain the store's operations to facilitate a seamless customer experience. The Operations Supervisor plays a key role in supporting company and management initiatives/direction while ensuing adherence to the policies and procedures as outlined by the organization.

Requirements

2-4 years of prior work experience in a retail stock, logistics, operations, or back of house management position
Strong background in inventory management, shrink reduction, and operational execution
Ability to analyze business reports and make data-driven decisions
Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

Partner with Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
Supervise with inventory and stock management
Ensure maximization of storage and capacity in all product and supply categories
Manage investigation and rectification of inventory discrepancies
Lead the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts
Ensure timely and consistent communication and follow up for all store maintenance issues
Serve as store expert in core operational systems, educate store staff and troubleshoot technology issues in partnership with the corporate IT Team
Work with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processes
Have proper understanding of BOH/FOH IT systems, including POS transaction
Lead Sales Support team execution of store initiatives
Provide training and direction to direct reports, peers, and management
Partner with store management to resolve customer service issues
Manage customer repairs, dry-cleaning, and alterations programs
Meet store and metric goals
Ensure brand mission is brought to life and introduced to everyone that walks into our store
Maintain a knowledge and understanding of all policies and procedures
Consistently act within the core values of rag & bone
Identify opportunities to support the team in delivering best in class customer service through extensive product knowledge and operational ownership
Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere