West Hollywood General Manager

Remedy Place•West Hollywood, CA

2d•Onsite

About The Position

The General Manager at Remedy Place is responsible for overseeing all aspects of club operations, including guest experience, team leadership, operational execution, and financial performance. This role serves as the visible leader on the floor, setting the tone for hospitality and professionalism, while also building meaningful relationships with members and guests to foster loyalty. The General Manager is tasked with building and developing a high-performing team, fostering a positive culture, and ensuring all operational processes and standards are met. Additionally, this role owns the club's P&L, drives revenue through various initiatives, and acts as the ultimate ambassador for the Remedy Place brand experience, ensuring every touchpoint reflects the brand's commitment to luxury, wellness, and genuine human connection.

Requirements

6+ years of management experience in high-end hospitality, wellness, or luxury lifestyle environments.
Strong leadership skills with a passion for mentoring and developing high-performing teams.
Exceptional communication and interpersonal skills, with the ability to build relationships with guests, team members, and leadership.
Proven track record of driving membership sales and revenue growth through programming, events, or creative club initiatives in a luxury or wellness setting.
Highly organized, detail-oriented, and solutions-driven, with strong problem-solving abilities and an analytical mindset with the ability to interpret utilization data, P&L results, and KPIs to identify and action revenue opportunities.
Ability to manage complex operations, ensuring efficiency and adherence to brand standards.
Tech-savvy, with experience using membership platforms, CRM systems, and digital scheduling tools.
Flexible schedule—ability to work evenings, weekends, and holidays as needed.
Ability to thrive in a fast-paced environment, maintaining poise and professionalism at all times.
Ability to stand and walk for extended periods.
Comfortable going up and down stairs throughout the club.
Ability to use a laptop and phone for administrative work.
Must be able to lift up to 50 lbs as needed.
Ability to bend, kneel, and squat to assist in guest experiences.
Ability to read equipment dials and guest booking platform.

Responsibilities

Serve as the visible leader on the floor during operating hours, setting the tone for hospitality, professionalism, and energy.
Lead by example, working alongside the team to deliver seamless, elevated guest experiences.
Deliver thoughtful, personalized moments that deepen guest connection and elevate the overall experience.
Build meaningful relationships with members and guests to foster loyalty, trust, and long-term engagement.
Step in during peak times or service disruptions to support the team and maintain flow.
Build, develop, and retain a high-performing team aligned with Remedy Place values.
Foster a positive culture of accountability, care, and excellence through consistent, real-time feedback, where expectations are clear and performance is supported.
Foster an inclusive, high-trust environment that promotes belonging, accountability, and continuous learning.
Lead daily huddles, team meetings, and ongoing communication rhythms to keep the team aligned and informed.
Ensure all operational processes, systems, and standards are followed and continuously improved through consistency, efficiency and attention to detail.
Drive utilization across club services and spaces by identifying daypart gaps, optimizing capacity and creating demand through targeted outreach and programming.
Plan and execute member events, seasonal activations, and club initiatives that deepen engagement, generate revenue and reinforce Remedy Place's position as the destination for social wellness.
Communicate performance, execution, project management, and support requirements during weekly leadership roundtables alongside executive leadership and other Club GMs.
Own the club’s P&L including revenue targets, labor costs, and other controllable expenses.
Understand and communicate daily, weekly, and monthly financials goals and results to the team.
Drive membership revenue through direct involvements in conversion, retention and win-back initiatives.
Identify and execute revenue-generating opportunities through programming, events, partnerships, and seasonal initiatives.
Set clear expectations for performance, attendance, and professionalism.
Address issues promptly through direct, respectful conversations.
Partner with HR and leadership to manage coaching, documentation, and performance processes.
Ensure consistency and fairness in how standards are upheld across the team.
Own team scheduling and ensure appropriate staffing levels at all times.
Proactively plan for coverage and respond in real time to gaps or call-outs.
Make confident operational decisions when adjustments are needed to maintain service quality.
Step in when necessary to support continuity of the business.
Serve as the ultimate ambassador for the Remedy Place experience, ensuring every touchpoint reflects the brand’s commitment to luxury, wellness, and genuine human connection.
Conduct regular walkthroughs with a critical eye, identifying and resolving anything that falls below brand standard before it reaches the guest including environment, presentation, and team appearance.
Own the physical environment of the club including lighting, scent, sound, cleanliness and equipment condition, treating ambiance as an active management responsibility.
Identify gaps between the intended guest experience and the actual one, and work to close them through process changes, training, or environmental adjustments.