Operations Supervisor

CVS Health • Paramount, CA

4d • $20 - $29

About The Position

An Operations Supervisor supports the CVS Store Management team in planning and driving store execution and performance, while building consumer loyalty through excellent customer service. When no manager is onsite, the Operations Supervisor leads the store and supervisory staff, keeps store operations running smoothly, and ensures all opening and closing procedures are completed.

The role includes supervising store crew activities, communicating with management and crew, resolving customer questions and complaints, promoting CVS customer service standards, and maintaining customer and patient confidentiality. It also supports merchandise pricing, stocking, promotional and seasonal displays, signage, inventory, and off-shelf merchandise presentation.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent.

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues according to company policy and promote a positive shopping experience.
• Provide colleagues personalized customer-service feedback and coaching.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Support the planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Support the planning, execution, and maintenance of off-shelf merchandise displays.
• Lead the store and supervisory staff when no manager is onsite.
• Ensure store operations run smoothly and complete opening and closing procedures.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED