Operations Supervisor

CVS Health • Orlando, FL

4d

About The Position

The Distribution Center Shipping Supervisor leads and oversees daily outbound shipping operations within a Distribution Center. The role provides direct leadership to colleagues and ensures customer orders are accurately processed, staged, loaded, and dispatched in accordance with service, productivity, safety, and quality expectations. The supervisor manages daily staffing and workload priorities, monitors operational performance, maintains a safe and productive environment, and ensures execution against Distribution Center goals. The position requires a strong floor presence, effective communication, sound decision-making, and responsiveness to changing volume, staffing, transportation, and operational conditions.

The supervisor leads, coaches, develops, and holds colleagues accountable; coordinates daily shipping work; monitors operational performance measures; resolves issues affecting order completion and service; and partners with other Distribution Center functions. The role also enforces policies and procedures, investigates operational issues, supports continuous improvement, communicates shift performance and risks to leadership, and promotes safety, accountability, respect, teamwork, and operational excellence.

Requirements

• At least 2 years of supervisory or managerial experience in a distribution or manufacturing environment.
• At least 2 years of experience with Microsoft Office, including Word, Excel, Access, and PowerPoint.
• Demonstrated ability to lead, coach, motivate, and hold teams accountable in a fast-paced operational environment.
• Strong organizational, communication, problem-solving, and decision-making skills.
• Ability to prioritize multiple operational demands while maintaining safety, quality, service, and productivity expectations.
• Ability to analyze operational data and use performance metrics to identify trends, risks, and improvement opportunities.
• Ability to communicate effectively across multiple levels of the organization.
• Ability to work a flexible schedule based on business requirements, including weekends or additional hours as needed.
• Verifiable high school diploma or GED.

Nice To Haves

• Experience working in a fast-paced customer order fulfillment facility.
• Experience with Warehouse Management Systems (WMS) and distribution center technology.
• Knowledge of Lean, Six Sigma, continuous-improvement, or root-cause-analysis methodologies.
• Safety leadership, training, or compliance experience.
• Demonstrated experience leading and engaging teams.
• Familiarity with ISO standards or structured quality-management systems.
• Bilingual English/Spanish capabilities.

Responsibilities

• Lead, coach, develop, and hold colleagues accountable for performance, attendance, safety, quality, and established work expectations.
• Coordinate daily shipping activities, including staffing assignments, workload distribution, trailer loading, staging, dispatch readiness, and completion of outbound volume.
• Monitor operational KPIs, including productivity, throughput, shipping accuracy, service performance, trailer utilization, labor utilization, and other department measures.
• Ensure outbound orders are completed accurately and on schedule, identifying and resolving exceptions that could affect store or customer service.
• Maintain a strong floor presence and provide real-time direction to colleagues and operational leads throughout the shift.
• Partner with Transportation, Inventory Control, Asset Protection, Maintenance, Human Resources, and other Distribution Center departments to resolve operational issues.
• Enforce company policies, standard operating procedures, safety requirements, and established Distribution Center processes.
• Investigate operational issues, identify root causes, and implement sustainable corrective actions.
• Support continuous-improvement initiatives to improve safety, quality, productivity, cost, and service.
• Communicate shift performance, business risks, staffing concerns, and unresolved issues to Distribution Center leadership and provide shift-to-shift handoffs.
• Promote a workplace culture centered on safety, accountability, respect, teamwork, and operational excellence.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED