Operations Supervisor |Automotive| Scottsdale, AZ (On Site)

Teleperformance•Scottsdale, AZ

6d•Onsite

About The Position

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients. At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Requirements

College degree preferred or equivalent work experience
1 yr management experience required.
Graduated and full understanding of Zoox product knowledge
Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others
Solid organizational, administrative, leadership and time management skills
Ability to demonstrate personal ownership of tasks and follow through to obtain desired results
Must have a keen sense of attention to detail
Skilled in determining why and how tasks should be attempted and their effective completion
Proven experience in overcoming unexpected difficulties and using logical problem-solving skills
Excellent written and verbal communication skills consistent with North American business standards
Must have availability to work various shifts influenced by current business needs
Excellent attendance history is required
Must pass mandatory background checks which may include pre-screening, illegal drug tests and credit checks

Nice To Haves

BEST Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy

Responsibilities

Ensures daily performance metrics are being met or exceeded, i.e., quality, service level and schedule adherence metrics
Passion to develop and educate others - 80% of your day will consist of coaching and educating agents on how to improve their performance
Create an environment focusing on fun, enthusiasm and accountability
Take initiative and show leadership by creating performance improvement plans, and support TP and client needs by following attendance, quality and performance guidelines.
Administer coaching and disciplinary action when appropriate
Handle both internal and client led performance discussions
Perform other related duties and assignments as required and as assigned by supervisor or other management
Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately
Must be able to take calls when needed.