Operations Assistant Manager| Automotive | Scottsdale, AZ (On Site)

Teleperformance•Scottsdale, AZ

1d•$75,000 - $85,000•Onsite

About The Position

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients. At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families. TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Requirements

Higher, secondary specialized education, Bachelor’s degree is preferred
Completion of an internal development initiative for trainers, such as JUMP (preferred).
Overall 2+ years of experience in the Trust & Safety domain and client relevant product and policy knowledge
1+ years of experience as trainer in a client or service delivery environment (for external hires).
BEST Skills
Process Excellence
Collaboration
Communication
Emotional Intelligence
Open-Mindedness
Critical Thinking
Solution Orientation
Entrepreneurship
AI Proficiency
Data Literacy

Nice To Haves

Previous startup, transportation, logistics, trust & safety, dispatch, or high-accountability operations experience is strongly preferred but not required. Must be able to demonstrate a desire to build a strong team collaborating with current client in their location, supporting TP rules and handbook while balancing the clients processes and standards.

Responsibilities

Manage operations within a 24/7 environment.
Flexible availability to develop leaders across all shifts.
Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale.
Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc.
Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency and service quality excellence.
Through demonstrated individual performance; promote the highest standards of ethical and professional conduct.
Thrive as a team player in a fast-paced, high-energy, change-oriented environment.
Ability to operate calmly and decisively during time-sensitive operational, safety, employee-relations, or client escalations while providing clear communication to internal and client stakeholders in and outside of the site.
Continue liaison efforts with Account Management, Quality Assurance, Training, Recruiting, WFM, IT and the Client
Performs other related duties and assignments as required.