Operations Supervisor

Securitas • South Bend, IN

2d

About The Position

The Operations Supervisor oversees security operations across multiple client sites and provides day-to-day leadership to security officers and Field Supervisors. The role focuses on delivering strong client service, ensuring site procedures and security plans are followed, and supporting smooth, compliant operations.

The supervisor manages staffing, schedules, labor costs, reporting, payroll accuracy, and documentation. They also support new client start-ups, develop staff through coaching and training, assist with corrective actions, and respond to emergencies or incidents as needed. Regular driving and on-call availability for urgent situations are required.

Requirements

• Operations experience.
• Proficiency in using technology.
• Familiarity with Excel and Microsoft systems.
• Must be at least 18 years old and legally eligible to work in the United States.
• Must pass a background check and drug screening.
• Ability to remain calm during emergencies or high-pressure situations.
• Regular driving is required.
• Ability to occasionally walk, bend, kneel, or lift up to 25 pounds.
• Ability to handle confidential information professionally.
• On-call availability for urgent situations.

Responsibilities

• Supervise security officers and Field Supervisors across multiple locations.
• Conduct site inspections and ensure post orders are followed.
• Build client relationships through regular communication and service reviews.
• Support new client start-ups and help shape site security plans.
• Coach, train, and develop staff, and assist with corrective actions when needed.
• Manage schedules, staffing, and labor costs.
• Review reports, maintain payroll accuracy, and complete required documentation.
• Respond to emergencies or incidents as needed.
• Ensure compliance with company policies, safety standards, and legal requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed