Operations Supervisor

Ryder•Houston, TX

20d•Onsite

About The Position

The Operations Supervisor assists the Operations Manager with shift operations and personnel at a particular location. The role may supervise employees such as Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The supervisor is responsible for meeting business objectives and labor requirements while balancing customer needs with financial, operational, quality, safety, and asset targets. The position manages location performance against assigned metrics and receives cross-functional training to support other shop functions. The supervisor must follow Ryder Maintenance Operations policies and procedures. This may be a developmental role for candidates preparing for an Operations Manager position, with opportunities for career growth and internal advancement based on performance. The position is based at the Houston, Texas shop, working Monday through Friday from 2:00 p.m. to 10:30 p.m. It is bonus eligible. The Operations Supervisor oversees workflow, personnel, customer relationships, shop assets, quality, safety and environmental compliance, financial performance, and related documentation.

Requirements

High school diploma or GED.
One to three or more years of experience in a maintenance operations environment, or a demonstrated successful Ryder role that may be substituted for this requirement.
Maintenance and technical experience in a shop environment.
Ability to professionally represent Ryder and interact competently with customer management.

Nice To Haves

Associate's degree.
Bachelor's degree.
Supervisory experience.
Strong vehicle diagnostics and repair knowledge.
Experience with a Shop Management System.
Intermediate Microsoft Office skills.

Responsibilities

Analyze, plan, schedule, and assign work to technicians; track and optimize productivity; conduct shift and shop meetings; and review and approve repair orders.
Ensure warranty policies and procedures are followed.
Triage unscheduled customer drive-ins, communicate with customers, and assign work to technicians as appropriate.
Conduct yard checks to support proper work scheduling and prioritization.
Manage, train, and develop assigned personnel, including performance management.
Manage customer relationships, resolve issues, support customer satisfaction and retention, and help ensure vehicle uptime.
Follow customer communication protocols for preventive maintenance scheduling and follow-up, breakdowns, and vehicle status updates; conduct customer visits as required by the Customer Care Plan.
Direct reports in maintaining the appearance and upkeep of the location, including sustaining 65 standards in relevant shop areas.
Evaluate and recommend shop tooling and equipment needs.
Assist with vehicle specifications and the vehicle in-service/out-service process, and help ensure vehicles have required specifications in SAM.
Manage parts inventory in accordance with applicable policies and procedures.
Conduct quality inspections of preventive maintenance and repairs, and perform in-process reviews of non-preventive-maintenance work.
Analyze breakdown root causes, implement local corrective actions, and communicate issues to the Technical Assistance Center when needed.
Ensure maintained vehicles are clean and repairs meet quality standards.
Work with the Service Manager to ensure technicians are properly trained and qualified, and prioritize the TOPS plan based on breakdown, rework, and running-cost trends.
Maintain control and visibility over shop-floor activities to support correct root-cause diagnosis and optimize parts and component yield.
Assist in developing and implementing Quality Assurance Audit corrective-action plans and continuous-improvement programs.
Maintain documentation required to meet local, state, federal, and customer requirements.
Ensure employee compliance with safety and EPA regulations and requirements.
Meet Net Maintenance Cost per Unit objectives without sacrificing quality, safety, or customer satisfaction.
Control maintenance operations costs and the location P&L to meet financial objectives, and execute maintenance initiatives to achieve financial targets.
Manage payroll, purchase-order approval as warranted, invoice reconciliation, and fuel reconciliation.
Manage the customer bill-back process, including identifying, reviewing, and approving bill-back opportunities; ensure re-billable activity is properly documented, explained, and reported.
Ensure data integrity in the Shop Management Online system.
Perform other duties as assigned.