Operations Supervisor

CVS Health • Buena Park, CA

10d • Onsite

About The Position

The Operations Supervisor is a key leader who supports the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty through excellent customer service. When no manager is onsite, the Operations Supervisor leads the store and supervisory staff, keeps store operations running smoothly, and ensures completion of opening and closing procedures. The role supports management and store crews, assists customers, promotes CVS's customer service culture, maintains customer and patient confidentiality, and supports merchandising and store presentation. This full-time position has an anticipated schedule of 40 hours per week and requires a flexible schedule that may include early morning, overnight, and weekend shifts, overtime, and responding to urgent store issues.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent preferred, but not required.

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote the CVS customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Provide colleagues with personalized customer service feedback and coaching, using tools and methods such as myImpact coaching, myCustomer feedback, and personal observations.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Support the planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Support the planning, execution, display, and maintenance of off-shelf merchandise.
• Lead the store and supervisory staff when no manager is onsite, ensure smooth store operations, and complete opening and closing procedures.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED