Operations Supervisor
About The Position
The Operations Supervisor is a key leader who supports the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty through excellent customer service. When a manager is not onsite, the supervisor leads the store and supervisory staff, keeps store operations running smoothly, and ensures completion of opening and closing procedures. The role includes supervising store crew activities, communicating with store management and colleagues, assisting customers, handling customer-relations issues according to company policy, coaching colleagues on customer service, maintaining customer and patient confidentiality, and supporting merchandise pricing, stocking, displays, signage, and inventory.
Requirements
- Deductive reasoning ability, analytical skills, and computer skills.
- Advanced communication, supervision, and influencing skills.
- Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
- Ability to work overtime as needed and respond to urgent store issues.
Nice To Haves
- Experience as a retail supervisor.
- High school diploma or equivalent is preferred but not required.
Responsibilities
- Work effectively with store management and store crews.
- Supervise store crew by assigning, directing, and following up on activities.
- Communicate information to and from store management and crews.
- Assist customers with questions, problems, and complaints.
- Promote CVS customer service culture by greeting customers, offering help, and thanking them.
- Handle customer-relations issues in accordance with company policy and promote a positive shopping experience.
- Provide colleagues with personalized customer service feedback and coaching.
- Maintain customer and patient confidentiality.
- Price merchandise and stock shelves.
- Support the planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
- Support the planning, execution, and maintenance of off-shelf merchandise displays.
- Lead the store and supervisory staff when no manager is onsite.
- Ensure store operations run smoothly and complete all opening and closing procedures.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
