Operations Supervisor

Ridwell • Harrisburg, PA

12d • Onsite

About The Position

Ridwell is seeking a hands-on Operations Supervisor to launch and establish its new facility in Harrisburg, Pennsylvania. Ridwell’s prepaid mail-in service enables customers to send hard-to-recycle materials, which the team sorts and prepares for transport to recycling and reuse partners. The role will initially focus on setting up and overseeing the mail-in operation, coordinating supplies and equipment, and implementing and refining processes to support an efficient, reliable workflow. The successful candidate will help build an operational foundation that can scale as mail-in volume and Ridwell’s East Coast presence grow.

This is a full-time, onsite position at a warehouse facility in Harrisburg, PA, which Ridwell is working to secure. The role requires working onsite five days per week. The Operations Supervisor will also hire, train, and manage a founding Warehouse Associate.

Requirements

• Experience in warehouse operations, fulfillment, logistics, or a related operational role.
• Experience leading day-to-day operations, implementing processes, and improving workflows.
• Strong organizational and problem-solving skills, with the ability to manage competing priorities and keep operations running smoothly.
• Comfort with ambiguity, a strong sense of ownership, and a hands-on approach; ability to take initiative, adapt to changing needs, and pitch in wherever needed.
• Curiosity and a growth mindset, with an interest in learning, improving, and finding better ways of working.
• Experience training, supporting, or managing team members, with the ability to provide clear direction and set expectations.
• Strong communication and collaboration skills, including the ability to work effectively with leadership and cross-functional partners.
• Ability to build, refine, and improve processes as operational needs and volume evolve.
• Must be at least 21 years old and have a valid driver’s license for at least 3 years.

Responsibilities

• Lead the initial setup and launch of Ridwell’s mail-in operation in Harrisburg, including coordinating warehouse setup, supply and equipment delivery and installation, and operational readiness.
• Implement established workflows, identify efficiency improvements, and refine day-to-day operations.
• Oversee the receipt, sorting, and preparation of incoming materials for transport to recycling and reuse partners.
• Support the movement and handling of materials, including incoming shipments and outbound transport to partners.
• Keep the facility organized and ensure materials are handled accurately and efficiently.
• Hire, train, and manage a founding Warehouse Associate, providing day-to-day direction and leadership.
• Help build an operational foundation that can scale with increasing mail-in volume and Ridwell’s expanding East Coast presence.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed