Operations Supervisor

AMBA•Urbandale, IA

13d•Hybrid

About The Position

AMBA is seeking an Operations Supervisor to lead and direct Underwriters, Account Managers, and/or Placement Specialists working with professional liability insurance and other property and casualty coverage offerings. The role oversees policy administration for various commercial lines policies and supports performance, development, and efficient service delivery across the team. The Supervisor works with colleagues across departments and communicates with carriers, vendors, brokers, and customers. They help the team meet key performance indicators and service levels, provide coaching and training, promote a positive team atmosphere, and improve workflows through process review and technology. The role also supports regulatory and compliance practices, employee development and performance management, and recruitment and retention of talent. Employment is contingent upon successful completion of a background screening. AMBA states that it is an equal opportunity employer committed to a workplace free from harassment and discrimination.

Requirements

High school diploma required.
Leadership, customer service, or insurance experience required.
Ability to effectively lead a workforce dispersed across multiple sites and serving multiple lines of business and product lines.
Strategic thinking.
Team-building skills.
Excellent organizational and time-management skills to handle multiple tasks, with problem-solving capabilities.
Attention to detail to ensure accuracy.
Advanced computer skills and ability to navigate multiple systems without assistance.
Excellent verbal and written communication skills.

Nice To Haves

Bachelor’s degree in a related field or 5+ years of relevant management/project experience preferred.

Responsibilities

Lead and direct Underwriters, Account Managers, and/or Placement Specialists handling professional liability insurance and other P&C coverage offerings.
Oversee policy administration for various commercial lines policies.
Communicate with colleagues in other departments and with carriers, vendors, brokers, and customers.
Drive individual and team performance to meet KPIs and service levels while pursuing efficiency gains and a better customer experience.
Provide individual performance feedback through monthly one-on-one meetings.
Answer team questions, provide ongoing developmental training, encourage self-directed research, and motivate team members to meet departmental goals.
Promote interactive communication and a positive team atmosphere.
Review and analyze systems, processes, and data to improve workflow and efficiency through technology; implement productivity and quality improvement initiatives.
Partner with supporting teams to identify and implement best practices for seamless handoffs.
Implement practices that meet regulatory, compliance, and transparency requirements and comply with internal policies and procedures.
Set compelling, transparent goals that support team members’ understanding, ownership, and commitment.
Attract and retain talent by identifying high-potential employees and providing opportunities to develop skills and influence.
Conduct performance appraisals, foster employee development, and follow the performance management process, including progressive disciplinary action when necessary.
Perform other duties as assigned.

Benefits

Comprehensive benefits package including medical, dental, and vision insurance, spending accounts, and other voluntary benefits.
Annual bonus program.
Corporate 401(k) matching.
Vacation days, 10 paid company holidays, and paid parental leave.
Sick time that can be used for physical and mental wellness days.
One paid day off each year to volunteer with a local charity, plus company volunteer events.
Free, confidential counseling and support through the Employee Assistance Program (EAP).
Support and development for continuing education and professional designations.
Business casual dress code.
Hybrid work arrangement.