Operations Supervisor

Casella Waste Systems•Millsboro, DE

11d

About The Position

The Operations Supervisor supervises collections activities in one or more lines of business within a division to achieve communicated safety and operational goals. The role fosters team engagement and supports employees’ professional growth and development. The supervisor leads drivers and helpers, monitors performance and compliance, and works with operations and division leadership to improve functional performance and route efficiency. The position also supports onboarding, investigations, training, and other work that advances the company’s vision, mission, and core values.

Requirements

High school diploma or GED.
Clean CDL.
OSHA 10 or 30 card.
Legally eligible to work in the United States.
Excellent verbal and written communication skills.
Ability to communicate effectively with internal and external customers.
Proficiency with Microsoft Office applications.
Ability to work under pressure and meet deadlines.
Ability to work independently and carry assignments through to completion.
Responsible, team-oriented approach and commitment to safety.
Commitment to customer service and a results-oriented approach, with the ability to see the larger picture while focusing on detailed information.

Nice To Haves

Associate degree.
2–4 years of supervisory experience.

Responsibilities

Provide leadership to the operations team and develop team members toward individual goals and advancement opportunities within Casella.
Oversee drivers and helpers to ensure safety and operational goals are met.
Partner with the Operations Manager and Division Manager to implement tactical initiatives that drive functional excellence and goal achievement.
Complete onboarding procedures for newly hired drivers and ensure they understand Casella’s core values.
Monitor and coach driver performance and behaviors; recommend training or retraining as needed to ensure compliance with company and safety policies.
Investigate accidents, customer and driver disputes, and complaints, and ensure required documentation is completed according to policies and procedures.
Create logistical plans to reduce route hours through service conversions and container upsizing to improve route density and efficiency.
Participate in training and other learning opportunities to expand knowledge of the company, products, sales, and services.
Perform other duties needed to help drive the company’s vision, fulfill its mission, and abide by its core values.