Operations Supervisor

Burberry • Cabazon, CA

26d • $27 - $29

About The Position

The Operations Supervisor provides leadership for the store, sets a high standard, and inspires the team to achieve it. The role owns the employee and customer experiences, promoting satisfaction, strong team behaviours, and brand loyalty. It drives store performance and growth through effective operational and commercial execution.

The supervisor leads on the shop floor as a Burberry brand ambassador, coaches the team to deliver excellent customer experiences, and maintains a luxury environment and visual merchandising standards. The role develops talent, strengthens product knowledge, nurtures customer relationships, and improves store performance and productivity. It also ensures operational excellence and compliance with corporate standards, policies, initiatives, and health and safety requirements.

Burberry is an Equal Opportunities Employer and recruits on the basis of skills and experience. The expected base salary is generally $27.00–$29.00 per hour at commencement. Actual salary is determined individually and is part of a total compensation package that may include commission, discretionary bonuses, short- and long-term incentives, and company-sponsored benefits. The position is at-will, and the company may modify salary or other discretionary compensation.

Requirements

• Demonstrated alignment with Burberry Store Management behaviours: Service Focused, Leading to Inspire, Commercially Aware, Developing Talent, and Driving Excellence.
• Local language plus English.
• Passion for and interest in fashion, with a luxury ethos.
• Digital awareness and interest, with the ability to navigate social media and e-commerce sites comfortably.
• Awareness of local employment and retail legislation.
• Flexibility to work as required to meet store needs.
• Experience in a luxury brand or luxury service and selling environment.
• Retail management experience appropriate to the role, assessed based on the size and complexity of previous roles, including sales turnover, volume, and the number and types of roles managed.

Responsibilities

• Set an excellent standard for the store and inspire the team to achieve it.
• Drive engagement, knowledge, and passion for the Burberry brand across the store team.
• Lead visibly on the shop floor, act as a brand ambassador, and role-model Burberry behaviours.
• Monitor, coach, and provide feedback to the store team to deliver an excellent customer experience.
• Maintain a luxury environment and ensure strong execution and upkeep of visual merchandising guidelines.
• Drive the use of digital assets to enhance the customer experience.
• Retain and develop talent; lead, inspire, and manage a high-performing, positive store team.
• Develop team capability through recruitment, staff development, mobility, and succession planning; establish a learning culture and strengthen the team's connection to the brand.
• Promote excellent product knowledge and drive that standard across the store team.
• Understand product sales performance and optimize sales of available inventory.
• Establish customer-focused behaviours and build long-term customer relationships, leading the team to do the same.
• Maintain familiarity with the local environment, including customers, competitors, and talent.
• Identify and convert commercial opportunities to drive store performance; drive productivity and operational excellence across the store.
• Ensure compliance with corporate standards, policies, and initiatives.
• Ensure the store has a written emergency evacuation plan, practice it at least annually with all employees, and record completion on Rivo.

Benefits

• Commission earnings may be included in the compensation package.
• Discretionary bonuses may be included in the compensation package.
• Short- and long-term incentive packages may be included in the compensation package.
• Company-sponsored benefit programs may be included in the compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed