Operations Supervisor

Global Medical Response•Modesto, CA

About The Position

The Operations Field Supervisor oversees day-to-day field operations in Stanislaus County, including communication between field staff and management, coordination with outside agencies, system status monitoring, short-term scheduling, and maintenance of equipment and supplies. The role also provides operational support as assigned by the Manager of Operations. The supervisor directs, monitors, communicates with, and evaluates field employees; supports staff development and performance; maintains staffing, equipment, and medical-supply levels; and ensures quality operations, accurate daily paperwork reconciliation, and closure of operational response exceptions. The position liaises with patients, public safety agencies, training institutions, hospital personnel, and other system users, and may provide direct ALS patient care. The role investigates incidents, prepares reports, manages assigned projects and budgets, enforces company policies and employment-law requirements, and may direct AMR resources during disaster or mass-casualty operations. The supervisor must maintain availability during such events and attend required meetings. The role also includes information-systems security responsibilities, including following security policies, attending offered training, and reporting security problems.

Requirements

High school diploma or GED.
Current CPR, PHTLS or ITLS, PALS, and ACLS certification, or equivalent credentials.
Three years of EMS experience.
Ability to function as a field paramedic and perform direct ALS patient care activities.
Ability to drive an ambulance and maintain a driving record that complies with AMR insurability policy.
Microsoft Office experience.
Thorough knowledge of system status management.
Effective oral, written, and interpersonal communication skills.
Ability to acquire all county certifications.
Ability to pass a Physical Agility Test.
Ability to meet the physical requirements of the job, including frequent lifting or moving of up to 200 pounds with a partner.

Nice To Haves

Some advanced education.
Paramedic field experience.

Responsibilities

Direct, monitor, communicate with, and evaluate field employees in the assigned area.
Serve as a liaison with patients, public safety agencies, training institutions, hospital personnel, and other system users.
Maintain the quality of field operations through daily contact, oversight, communication, and evaluation.
Prepare employee evaluations and field crew contact reports as needed.
Ensure PCRs and other field paperwork are fully reconciled daily in conjunction with PCR processing.
Ensure operational response exceptions are brought to closure with appropriate action.
Provide staff counseling, guidance, and information regarding AMR operations.
Promptly investigate incidents involving assigned units or personnel, file internal and external reports, and counsel staff.
Maintain adequate staffing, equipment, and medical supplies for field units.
Implement and enforce company policies and standards, including department policies and procedures.
Perform direct ALS patient care activities.
Maintain communication with other agencies and departments.
Serve on committees with other departments to help set policies and generate ideas.
Prepare reports and manage projects as assigned by the Operations Manager or Director of Operations.
Maintain availability during disaster situations or mass-casualty incidents and assist as needed.
Attend scheduled meetings as required by the Operations Manager.
Comply with local, state, and federal employment laws and company policies.
Supervise, direct, and develop subordinates, including performance reviews and counseling sessions.
Develop and maintain department budgets.
Direct AMR resources during mass-casualty and disaster operations.
Follow information-systems security policies and procedures, attend offered security training, and report security problems.
Mentor employees, conduct performance evaluations, counsel and discipline assigned personnel, and facilitate individual and team development.
Champion affirmative-action efforts in staffing, training, promotion, and other employment aspects.
Perform other related duties as required.