Operations Supervisor

Grifols•Roy, UT

5d•Onsite

About The Position

The Operations Supervisor works in a plasma center and maintains the ability to perform all center tasks, including production employee duties and supervision of donor flow. The role supervises donor selection, plasma collection, and manufacturing records in accordance with applicable regulations, approved procedures, and company quality standards. Under the guidance of the Center Manager and/or Assistant Manager, the supervisor helps maintain the facility and equipment, supports staff training, and contributes to center operations and donor satisfaction.

Requirements

High school diploma or GED.
Certification as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer.
Typically requires 4 years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency handling difficult situations.
Ability to communicate information and ideas clearly and to understand spoken information.
Ability to work independently and follow oral or written instructions.
Ability to perform a wide range of tasks amid variable demands and changing conditions.
Ability to communicate sensitive information to diverse groups.
Hearing acuity; color perception and discrimination; near and far vision correctable to 20/30 in one eye and 20/100 in the other.

Responsibilities

Perform tasks within the plasma center, including production employee duties, and supervise donor flow.
Maintain familiarity with and comply with applicable state and federal regulations, FDA-approved procedures, OSHA, CLIA, cGMP, and internal company procedures.
Supervise donor selection, plasma collection, and manufacturing records to maintain production standards and regulatory compliance.
Attend required training sessions and staff meetings.
Ensure necessary records are documented accurately and thoroughly.
Help maintain a neat and clean facility and keep equipment in good working order.
Submit timely and accurate reports as required by the Center Manager and/or Assistant Manager.
Assist with control of center donor funds as determined by the Center Manager and/or Assistant Manager.
Assist with training new employees and retraining current employees.
Communicate with other service areas to support accurate documentation and quality.
Build rapport with donors and support customer satisfaction and long-term donation.
Report unsafe situations or conditions to an area lead, supervisor, or manager.
May be trained to repair plasma center equipment.
Assist the Center Manager and/or Assistant Manager with tasks needed to pursue company objectives.