Operations Supervisor

CVS Health•Silver Spring, MD

11d

About The Position

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty through excellent customer service. When no manager is onsite, the Operations Supervisor leads the store and supervisory staff, helps ensure store operations run smoothly, and ensures completion of opening and closing procedures. The position supports store management and crews, customer service, and merchandise presentation. It requires a full-time flexible schedule that may include early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues.

Requirements

Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.
High school diploma or equivalent preferred but not required.

Nice To Haves

Experience as a retail supervisor.
High school diploma or equivalent.

Responsibilities

Work effectively with store management and store crews.
Supervise the store crew by assigning, directing, and following up on activities.
Communicate information effectively to and from store management and crews.
Assist customers with questions, problems, and complaints.
Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
Handle customer relations issues according to company policy and promote a positive shopping experience.
Provide colleagues with personalized customer service feedback and coaching, including myImpact coaching, myCustomer feedback, and personal observations.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Support planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
Support planning, execution, and maintenance of off-shelf merchandise displays.
When no manager is onsite, lead the store and supervisory staff, ensure smooth store operations, and ensure opening and closing procedures are completed.