Operations Supervisor

Yeo & Yeo HR Advisory Solutions•Kalamazoo, MI

18d

About The Position

The Operations Supervisor supervises, schedules, trains, and dispatches Coach Operators. The role also coordinates administrative tasks and duties related to the Americans with Disabilities Act (ADA). The supervisor performs system maintenance, receives and investigates comments and complaints, maintains bus routes, and facilitates driver training. Metro serves Kalamazoo County with fixed-route bus service, ADA paratransit, microtransit, and transportation access for nonprofit organizations. The position supports safe, dependable transportation services and operational efficiency.

Requirements

High school diploma and specialized training in business or a related field, plus prior supervisory experience, or an equivalent combination of education and experience.
Valid Michigan Driver’s License and Commercial Driver's License with Class B Passenger Endorsement.
Knowledge of safety practices and hazardous conditions to provide a safe work environment.
Demonstrated experience participating in and leading continuous improvement efforts.
Strong communication and interpersonal skills, including the ability to communicate effectively and positively with all organizational levels.
Previous experience working collaboratively in a collective bargaining environment and ability to develop productive relationships with union leadership.
Ability to prioritize, respond to opportunities, instill urgency in others, and meet deadlines.
Previous experience preparing reports and researching, gathering, analyzing, and interpreting data.
Demonstrated experience planning, scheduling, and organizing personnel.
Strong organizational, multitasking, and prioritization skills.
Ability to effectively present information and materials to the public.
Proficiency with Microsoft Office applications, specifically Excel.

Nice To Haves

Previous knowledge and experience with ADA compliance.

Responsibilities

Assign labor and projects based on staff availability and project schedule priorities.
Dispatch drivers by answering telephones, monitoring the radio, and providing instructions to departmental personnel.
Coordinate communication with the maintenance department, emergency services, police services, Deputy Directors, and other applicable parties.
Perform system maintenance, including placing and maintaining bus stop signs and updating and maintaining the talking bus system.
Receive, record, investigate, and address comments and complaints.
Conduct driver training, including preparing agendas for new-driver training and determining class and driving times.
Maintain bus routes, including creating run and route books.
Create special service arrangements, additional services, or reroute schedules to ensure adequate service.
Ensure safe work practices, resolve departmental safety issues, and ensure compliance with applicable regulatory standards.
Lead and model a positive employee culture.
Provide positive and constructive training, coaching, and feedback to employees.