Operations Supervisor

Sun Hill Properties Inc.•Littleton, CO

7d•$0 - $22•Onsite

About The Position

The Operations Supervisor is a key member of the hotel leadership team responsible for supporting the overall operation of the property while ensuring exceptional guest experiences, operational efficiency, and compliance with brand standards. This role serves as a hands-on leader and cross-functional resource across Front Office, Housekeeping, Food & Beverage, and other operational departments. Such a position is designed for a highly motivated hospitality professional seeking to develop into a future hotel management leader.

Requirements

High school diploma or equivalent required
Minimum 2 years of hotel supervisory experience required
Previous experience in Front Office operations required
Strong leadership skills with the ability to motivate, coach, and develop team members
Excellent guest service, communication, and interpersonal skills
Proven ability to resolve guest concerns and make sound decisions in a fast-paced environment
Strong organizational skills with the ability to manage multiple priorities and shifting demands
Ability to work independently while maintaining effective collaboration across departments
Knowledge of hotel operations, brand standards, and service excellence principles
Proficiency with Microsoft Office and hotel property management systems
Strong attention to detail and commitment to operational excellence
Ability to analyze situations, identify solutions, and follow through to completion
Availability to work days, evenings, weekends, and holidays is required

Nice To Haves

Associate's or Bachelor's degree in Hospitality Management, Business, or related field preferred
Experience in multiple hotel departments preferred
Exposure to Housekeeping, Food & Beverage, or Rooms Operations strongly preferred
Marriott experience and FOSSE proficiency preferred

Responsibilities

Oversee Front Office, Housekeeping, Engineering, and Food & Beverage operations as needed to support business objectives, ensure service standards are maintained, and provide operational leadership during staffing shortages, high-occupancy periods, and other business demands
Support the Operations Manager & General Manager in overseeing daily hotel operations and ensuring exceptional guest experiences
Act as Manager on Duty when assigned, making decisions and resolving operational issues as needed
Ensure guest satisfaction by proactively addressing concerns, resolving complaints, and managing service recovery efforts
Monitor guest feedback, online reviews, and survey results; implement improvement initiatives as needed
Oversee Front Desk operations, including check-in/check-out processes, reservations, billing, cash handling, and brand standard compliance
Assist Front Desk associates during peak periods and handle escalated guest situations
Monitor occupancy, room inventory, arrivals, departures, and VIP guest accommodations
Provide operational coverage across departments during staffing shortages, high occupancy periods, or business demands
Coordinate with Housekeeping to ensure room readiness, cleanliness standards, and operational efficiency
Conduct guest room and public area inspections and provide oversight of Housekeeping operations when needed
Support Food & Beverage operations and verify compliance with operational, safety, and certification requirements.
Train, coach, and support associates while promoting teamwork, accountability, and service excellence
Assist with scheduling, payroll processing, labor management, inventory controls, supply ordering, and operational reporting
Utilize FOSSE, Microsoft Office, and other hotel systems to support daily operations and business objectives
Follow up on departmental tasks, projects, and operational initiatives to ensure successful execution
Perform other duties as assigned by management