ESIS Manager Operations Services

Chubb•Houston, TX

6d•$73,000 - $107,000•Onsite

About The Position

The Operations Supervisor will lead and develop a team of operations associates supporting Workers’ Compensation, Commercial Auto, and Liability claims. Responsibilities include, but are not limited to, claim registrations, financial controls, mail queues, clerical requests and tasks, customer service, and other operational functions as assigned. The ideal candidate will bring strong experience in people management, training, root cause analysis, and process improvement.

Requirements

Bachelor’s degree or equivalent combination of education and experience
Ability to contribute effectively in a team environment and support team goals
Strong oral and written communication skills
Strong customer service and support skills
Ability to learn quickly and share knowledge effectively with others
Proficiency in Microsoft Excel and Word
Ability to analyze data and recommend solutions
Applicants must be legally authorized for employment in the U.S. without need for current or future employment-based sponsorship.

Nice To Haves

2+ years of experience managing direct reports preferred
Insurance background, particularly in Commercial Auto, Liability, and Workers’ Compensation claims, preferred but not required

Responsibilities

Aligning team goals with ESIS organizational objectives.
Ensuring direct reports execute assigned responsibilities effectively.
Providing training and support to team members to meet current and evolving business needs.
Developing and implementing improvement plans at both the individual and team levels.
Planning ahead to ensure appropriate coverage, identifying risks, and working proactively with the team, manager, and peers to address them.
Identifying opportunities for improvement, recommending process enhancements, and presenting recommendations to stakeholders for alignment and support.
Building strong working relationships and collaborating across departments to support effective execution of functions and special projects.
Communicating effectively with internal and external stakeholders.
Traveling occasionally for training and meetings, as approved by management.
Performing other duties as assigned.