Operations Supervisor

. Crane Worldwide Logistics . • El Paso, TX

3d • Onsite

About The Position

The Operations Supervisor is responsible for executing Key Performance Indicators (KPIs) according to company standards, including "The Morning Routine" and operational aspects of "The Director's Playbook." This role coordinates daily and weekly activities, plans workloads and staffing, and is accountable for employee production, supervision, discipline, and conflict resolution. The supervisor will monitor and evaluate employees, enforce policy and procedure compliance, and coordinate with other departments. They will also respond to and solve production problems, train employees on job-specific duties, and develop employees through coaching. Additionally, the role involves making suggestions and showing initiative for process improvements, effectively communicating with clients, vendors, and employees, and assisting the Operations Manager with planning and budget processes. Other duties may be assigned as needed.

Requirements

• High school diploma or GED Required
• Four years industry experience required
• Two years supervisory required
• Problem solving- identifies and resolves problems in a timely manner
• Client Service- manages difficult client situations, responds promptly to client needs and welcome client feedback
• Quality management-look for ways to improve and promote quality and demonstrates accuracy and thoroughness
• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job may require extended sitting or standing, use of standard office equipment.
• Vision abilities required by this job include close vision and the ability to adjust focus
• Walking within the warehouse and inspecting freight

Nice To Haves

• Professional certification may be required in some areas.

Responsibilities

• Execution of applicable KPI's per company standard to include "The Morning Routine" and operational aspects of "The Director's Playbook."
• Coordinates daily and weekly activities, planning workloads and staffing accordingly.
• Accountable for production, supervision and discipline of employees, and conflict resolution.
• Monitor and evaluate employees based on goals and standards.
• Enforce policy and procedure compliance.
• Coordinate with other departments within the company.
• Respond to & solve production problems.
• Train employees on job specific duties and develops employees through coaching.
• Make suggestions and show initiative for process improvements.
• Effectively communicate with clients, vendors and employees.
• Assist Operations Manager with planning and budget process.
• Other duties as assigned.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED