Operations Supervisor

CVS Health • Burlingame, CA

20d • $20 - $29

About The Position

The Operations Supervisor supports the CVS Store Management team in planning and driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, the supervisor leads the store and supervisory staff, ensures store operations run smoothly, and completes opening and closing procedures.

The role includes supervising and coordinating store crew activities, communicating with management and colleagues, assisting customers and resolving customer-relations issues according to company policy, and promoting a positive shopping experience. The supervisor also provides personalized customer-service feedback and coaching while maintaining customer and patient confidentiality. Merchandise duties include pricing and stocking products and supporting the planning, execution, display, signing, and inventory of weekly, promotional, seasonal, and off-shelf merchandise.

This part-time position has anticipated hours of 29 per week. The pay range is $19.86–$28.86. The role requires a flexible schedule, including some early morning, overnight, and weekend shifts, overtime as needed, and responsiveness to urgent store issues.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication, supervision, and influencing skills.
• Ability to work a full-time flexible schedule that may include early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent preferred but not required.

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service practices by greeting customers, offering help, and thanking them.
• Handle customer-relations issues according to company policy and promote a positive shopping experience.
• Provide colleagues with personalized customer-service feedback and coaching.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Support the planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Support the planning, execution, display, and maintenance of off-shelf merchandise.
• Lead the store and supervisory staff when no manager is onsite, ensure smooth store operations, and complete opening and closing procedures.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: High school or GED