Operations Supervisor

GRIFOLS, S.A.•Houston, TX

13d•Onsite

About The Position

The Operations Supervisor works in a plasma center and maintains the ability to perform all tasks within the center, including production employee duties and supervising donor flow. The role supervises donor selection, plasma collection, and manufacturing records to maintain production standards and regulatory compliance. The supervisor helps maintain the facility and equipment, supports employee training, assists with donor funds and center reporting, and works with other service areas to ensure accurate documentation and quality. The role also builds rapport with donors and reports unsafe conditions. Under the guidance of the Center Manager and/or Assistant Manager, the supervisor assists with tasks needed to meet company objectives and may be trained to repair plasma center equipment. The work involves exposure to biological fluids and potentially infectious organisms, electrical office and laboratory equipment, and temperatures below 32°F when working in plasma freezers. Required protective equipment includes protective eyewear, garments, gloves, and cold gear. The position includes standing, sitting, bending, twisting, frequent hand and foot movements, occasional squatting or crouching, and lifting up to 50 pounds. Hearing, color perception, near vision, and far vision are also required.

Requirements

High school diploma or GED.
Certification as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer.
Typically requires 4 years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency handling difficult situations.

Responsibilities

Maintain the ability to perform tasks throughout the plasma center, fulfill production employee duties, and supervise donor flow.
Learn and comply with state and federal regulations, FDA-approved procedures, OSHA, CLIA, cGMP, and internal company procedures.
Supervise donor selection, plasma collection, and manufacturing records in accordance with applicable regulations and procedures.
Attend required training sessions and staff meetings.
Ensure accurate and thorough documentation of necessary records.
Help maintain a neat and clean facility and keep equipment in good working order, under the guidance of the Center Manager and/or Assistant Manager.
Submit timely and accurate reports as required by the Center Manager and/or Assistant Manager.
Assist with control of center donor funds as determined by the Center Manager and/or Assistant Manager.
Assist with training new employees and retraining current employees.
Communicate with other service areas to support accurate documentation and quality.
Build rapport with donors to support customer satisfaction and long-term donation.
Report unsafe situations or conditions to an area lead, supervisor, or manager.
May be trained to repair plasma center equipment.
Assist the Center Manager and/or Assistant Manager with tasks necessary to meet company objectives.