Operations Supervisor

CLEAResult • Remote - Michigan, MI

4d • $55,700 - $83,500

About The Position

CLEAResult is seeking an Operations Supervisor to support Michigan residential energy efficiency programs. The position leads the team responsible for daily program operations, including scheduling, coordination, quality checks, and reporting. It is mostly internal-facing and involves regular contact with clients, contractors, and field teams. The role also manages program data and financial processes, supports resource and budget planning, and ensures work follows applicable program guidelines, client requirements, and company policies.

Requirements

• Two to four years of relevant experience in program operations, field support, or a similar setting.
• Two or more years of people management experience.
• Strong data management and reporting skills.
• If applicable, meet all DOT qualification requirements and comply with applicable federal, state, and local transportation regulations.
• Must be authorized to work in the country where the position is located without employer sponsorship or support.
• Successful hires must pass pre-employment checks.

Nice To Haves

• Experience with residential energy efficiency or utility programs.

Responsibilities

• Supervise, coach, and develop operations team members; set schedules and coverage and balance workload during busy seasons.
• Oversee daily workflow and coordination across program support, field support, and business development support; resolve escalations and identify process improvements.
• Monitor turnaround times, quality, productivity, and customer experience; report results to program leadership and use performance data to coach the team.
• Ensure work complies with program guidelines, client requirements, and company policies, and keep data and documentation accurate and audit-ready.
• Help forecast staffing needs, track hours and program costs, and flag variances to leadership.
• Manage IQ Ops financial processes, including trade ally invoice validation, payment requests to Accounts Payable, purchase order requisitions, and change orders, ensuring accurate and timely partner payments.
• Maintain accurate, timely, and reportable data supporting program, field, and business development teams.

Benefits

• Medical, dental, and vision insurance.
• Company-paid health care concierge service.
• 401(k) with company match.
• Paid vacation, sick, personal, and parental leave.
• Paid volunteer time.
• Employee Recognition Program with points redeemable for gift cards.
• Employee Assistance Program.
• Access to on-demand training courses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed