Operations Supervisor

Grifols•Goldsboro, NC

16d•Onsite

About The Position

The Senior Operations Supervisor is a frontline leadership role responsible for day-to-day operations at a plasma donor center. The position oversees donor floor activities and staff during assigned shifts, supports compliance with regulatory and quality standards, and serves as a lead resource for operational priorities. It also provides direct support to the Center Manager in improving performance, donor satisfaction, and continuous improvement. The supervisor coordinates staffing and donor flow, monitors inventory, supports staff training, and works with the Center Manager and Quality team to address operational concerns. The role requires maintaining familiarity with applicable regulations and procedures, accurate documentation, safe and clean facilities, and high standards for donor selection, plasma collection, and production. Work takes place in a plasma center and includes exposure to biological fluids, laboratory equipment, and very cold conditions in plasma freezers. Personal protective equipment is required.

Requirements

High school diploma or GED.
Certification as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer.
CPR certification.
Typically six years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency in handling difficult situations.
Exceptional customer service skills.
Proficiency in spoken and written English, including legible handwriting.
Ability to understand, explain, and follow SOPs and protocols.
Ability to work flexible schedules to meet business needs.
Ability to work in a highly regulated, operations-intensive, high-volume medical business where donor and employee safety and plasma quality are paramount.
Ability to communicate information and ideas clearly and to listen to and understand spoken information.
Ability to work independently and follow oral or written instructions.
Ability to perform a wide range of tasks under variable demands and changing conditions.
Ability to relate sensitive information to diverse groups.
Hearing acuity, color perception and discrimination, and near and far vision correctable to 20/30 in one eye and 20/100 in the other eye.
Ability to lift 15 pounds routinely, with a maximum lift of 50 pounds.
Ability to stand for up to 4 to 6 hours per day and sit for 1 to 2 hours per day; bend and twist the neck for 1 to 2 hours per day; perform frequent hand and foot movements; and reach below shoulder height.

Nice To Haves

Bilingual skills where applicable.
Directly related experience, education, and/or competencies may be considered in place of stated requirements, depending on the area of assignment.

Responsibilities

Serve as acting leader in the Center Manager’s absence when assigned.
Maintain the ability to perform tasks within the plasma center, including production employee and donor-flow supervisor duties.
Oversee donor operations and supervise Operations Supervisor(s) and donor center staff during assigned shifts.
Coordinate staffing, task assignments, breaks, and coaching for team members.
Create employee schedules to accommodate donor cycles.
Assess and adjust inventory levels of center goods and supplies, and submit vendor orders.
Keep the Center Manager informed of irregularities and provide action plans to address center deficiencies.
Support and execute daily operational plans to meet donor throughput, quality, and productivity targets.
Partner with the Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
Monitor donor flow and address delays or service issues to support a positive donor experience.
Maintain familiarity with and compliance with state and federal regulations, FDA-approved procedures, OSHA, CLIA, cGMP, and company procedures.
Supervise donor selection, plasma collection, and manufacturing records in accordance with applicable standards and regulations.
Attend required training sessions and staff meetings.
Ensure necessary records are documented accurately and thoroughly.
Help maintain a neat and clean facility and keep equipment in good working order under the Center Manager’s guidance.
Submit timely and accurate reports as required by the Center Manager.
Assist with control of center donor funds as determined by the Center Manager.
Participate in onboarding, training, and cross-training staff.
Communicate with other service areas to support accurate documentation and quality.
Promote safety, teamwork, and accountability by example, and report unsafe situations or conditions.
May be trained to repair plasma center equipment.
Assist the Center Manager with other tasks necessary to pursue company objectives.