Operations Supervisor

Life Science Logistics•Durham, NC

2d•Onsite

About The Position

The Operations Supervisor will supervise and coordinate warehouse personnel and activities, including the receipt, storage, and shipping of materials to meet productivity goals, operating objectives, and warehouse maintenance functions. This role involves organizing day-to-day picking and loading, collaborating with customers to resolve discrepancies, researching errors, and implementing corrective actions. The supervisor will also develop plans for process improvement, coordinate new and current employee training (including safety, forklift operation, and SOPs), and perform adjustments to ensure operations run within specifications. Key responsibilities include preparing work schedules, ensuring building security, assigning daily workloads, supervising warehouse safety and housekeeping, ensuring SOP adherence, addressing employee issues, compiling productivity statistics, supervising performance, providing cross-training, conducting performance reviews, completing sanitation schedules and end-of-shift paperwork, communicating potential problems to management, acting as backup for the Operations Manager, and performing special projects.

Requirements

Bachelor’s degree plus 3 years distribution and warehouse management experience in receiving, storing, issuing, and accounting for property in a warehouse or any equivalent combination of education, training, and experience
A minimum of 3 years supervisory experience is required
Experience with Pharmaceutical warehousing preferred
Familiar with temperature controlled warehousing
Familiar with FDA and cGMP requirements
Demonstration of the following: Effective time management skills
Impeccable verbal and written communication skills
Ability to conduct appropriate research as needed
Attention to detail and organization
Critical thinking
Interest to work in a fast-paced environment
Navigate through ERP system – Tecsys Elite, MQ1
Intermediate Microsoft Office skills: Outlook, Excel, PowerPoint
Experience with warehouse or supply chain environments and transportation
Ability to conduct/track graphical and data-driven analytics related to Client performance
Ability to maintain and track budget/spending trends
Advanced public speaking and presentation skills
Excellent verbal and written communication skills
Clear and Professional diction in English
Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen)
Must have a valid driver’s license.

Nice To Haves

Experience with Pharmaceutical warehousing preferred
Familiar with temperature controlled warehousing
Familiar with FDA and cGMP requirements

Responsibilities

Supervise and coordinate Warehouse Personnel and warehouse activities which include the receipt, storage, and shipping of materials to meet productivity goals, operating objectives, and warehouse maintenance functions
Resourcefully and economically organize completion of day-to-day picking and loading
Collaborate with internal and external customers to resolve discrepancies related to shipping, receiving, or inventory.
Research errors and implement corrective actions
Develop plans and programs for process improvement
Coordinate new and current employee training to include, but not limited to the following: personal safety, forklift safety, warehouse policy and procedures, and Standard Operating Procedures (SOPs)
Perform adjustments as necessary during shift to operate within specifications
Prepare work schedules to include, but not limited to: work assignments/rotations, employee training, breaks, overtime assignments, and coverage for vacation/personal absences
Ensure building is secure during scheduled hours
Assign daily work load to Warehouse Personnel
Supervise the basic fundamentals of warehouse safety and good housekeeping
Confirm warehouse SOPs are being adhered to and handle corrective actions as necessary
Address employee issues effectively and efficiently without preferences or judgment
Compile daily productivity and reliability statistics for management
Effectively supervise Warehouse Personnel performance and provide cross training when and as needed for personal development and company economic objectives
Conduct employee performance reviews
Complete daily sanitation schedule and process end-shift paperwork
Consistently inform Operations Manager of Commercial Operations of potential problems and changes
Act as backup in the absence of Operations Manager of Commercial Operations
Perform special projects as assigned by Operations Manager of Commercial Operations
Other duties as assigned