Operations Supervisor

GRIFOLS, S.A.•Goldsboro, NC

18d•Onsite

About The Position

The Senior Operations Supervisor is a frontline leader responsible for the day-to-day operations of a plasma donor center. The role oversees donor-floor activities and staff during assigned shifts, supports compliance with regulatory and quality standards, and serves as a lead resource for operational priorities. The supervisor provides direct support to the Center Manager in pursuing performance targets, donor satisfaction, and continuous improvement. The role may serve as acting leader in the Center Manager’s absence when assigned. The position is based in a plasma center and involves work with donors, plasma processing, operational records, inventory, and center equipment. The supervisor maintains familiarity with applicable regulations and company procedures, supports staff onboarding and training, and promotes safety, teamwork, and accountability. Duties may include other work assigned by managers or supervisors.

Requirements

High school diploma or GED.
Certification as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer.
CPR certification.
Typically six years of related experience performing phlebotomy, donor processing, and plasma processing, with demonstrated proficiency handling difficult situations.
Exceptional customer-service skills.
Proficiency in spoken and written English and legible handwriting; bilingual skills where applicable.
Ability to understand, explain, and follow standard operating procedures and protocols.
Ability to work a flexible schedule to meet business needs.
Ability to work in a highly regulated, operations-intensive, high-volume medical business where donor and employee safety and plasma quality are paramount.

Responsibilities

Serve as acting leader in the Center Manager’s absence when assigned, and be able to perform tasks within the plasma center, including production duties and supervising donor flow.
Oversee donor operations and supervise Operations Supervisors and donor-center staff during assigned shifts.
Coordinate staffing, task assignments, break schedules, and team-member coaching.
Create employee schedules to accommodate donor cycles.
Assess and adjust inventory levels for center goods and supplies, and submit vendor orders.
Inform the Center Manager of irregularities and provide plans to improve or correct center deficiencies.
Execute daily operational plans to meet donor-throughput, quality, and productivity targets.
Partner with the Center Manager and Quality team to identify and resolve deviations or operational concerns.
Monitor donor flow and address delays or service issues to support a positive donor experience.
Maintain familiarity and compliance with state and federal regulations, FDA-approved procedures, OSHA, CLIA, cGMP, and internal company procedures.
Supervise donor selection, plasma collection, and manufacturing records in accordance with applicable standards and regulations.
Attend required training sessions and staff meetings.
Ensure necessary records are documented accurately and thoroughly.
Help maintain a neat and clean facility and keep equipment in good working order under the Center Manager’s guidance.
Submit timely and accurate reports as required by the Center Manager.
Assist in controlling center donor funds as determined by the Center Manager.
Participate in staff onboarding, training, and cross-training.
Communicate with other service areas to support accurate documentation and quality.
Promote safety, teamwork, and accountability by example.
Report unsafe situations or conditions to an area lead, supervisor, or manager.
May receive training to repair plasma-center equipment.
Assist the Center Manager with tasks that support company objectives.