Operations Supervisor | Full-Time | Nampa Civic Center

Oak View Group•Nampa, ID

1d•Onsite

About The Position

The Operations Supervisor directs, manages, supervises, and coordinates event setup activities and operations/changeover crew for the facility and provides responsible staff and hands-on assistance to the Operations Manager. This role pays an hourly rate of $20.00-$24.00.

Requirements

High school diploma or equivalent.
2-3+ years’ experience in an operations position in an arena, convention center, public assembly facility, or similar location, with knowledge of setup/housekeeping and event coordination.
Advanced computer skills and experience with MS Word, Outlook, and Excel preferred.
Ability to effectively lead a team and manage in a fast-paced, high-pressure environment.
Knowledge of OSHA standards / requirements.
Possess superior interpersonal, communication, and leadership skills.
Ability to communicate clearly and concisely.
Self-motivated and excellent organizational skills.
Ability to work independently and as part of a team.
Ability to work long hours, including a varied schedule of days, nights, weekends, and holidays.

Nice To Haves

An advanced degree in Facility Management or a related field may be substituted for years of experience.

Responsibilities

Oversee and monitor changeover and housekeeping crews; provide team support as required.
Lead, supervise, and coordinate the operation of all event changeovers, i.e., banquet hall set-ups, meeting/breakout rooms, theater resets, stage risers, tables, chairs, and signs.
Schedule appropriate changeover and housekeeping crews for a large group of employees accurately and efficiently and adjust/notify employees of updates/changes as necessary.
Serve as the primary point of contact for events when the Operations Manager and/or Event Management are not onsite.
Communicate all event information from meetings and the Event Data sheet to the appropriate Departments and staff.
Perform routine to moderate tasks maintaining the theater, banquet spaces, meeting rooms, facility floors, chairs, staging, risers, and other inventory as needed.
Provide excellent customer service to internal and external clients to provide a positive employee climate.
Assume supervisory responsibility for all services and activities involved in the operations of all venue spaces.
Lead / coordinate staff training and safety programs for all employees and temporary workers.
Deliver and follow up on Performance Improvement procedures on a timely basis.
Ensure staff are working safely and are aware of proper safety guidelines.
Assist or lead planning, directing, coordinating, and reviewing of work plans for facility operations.
Review and understand event documents to forecast staffing and equipment needs for all events.
Interacting with clients and guests, serving their needs within the confines of state and local laws, while providing physical facility needs.
Coordinate facility arrangements with concessionaires and production department.
Executes other operational duties as assigned.