Operations Supervisor

CVS Health•Huntington Beach, CA

17d

About The Position

An Operations Supervisor supports the CVS Store Management team in planning and driving store execution and performance, while building consumer loyalty through excellent customer service. When a manager is not onsite, the Operations Supervisor leads the store and supervisory staff, ensures smooth store operations, and oversees completion of opening and closing procedures. The role includes supervising store crew, addressing customer needs and concerns, maintaining customer and patient confidentiality, and supporting merchandise presentation and inventory activities.

Requirements

Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail supervisor.
High school diploma or equivalent preferred, but not required.

Responsibilities

Work effectively with store management and store crews.
Supervise store crew by assigning, directing, and following up on activities.
Communicate information effectively to and from store management and crews.
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture by greeting customers, offering help, and thanking them.
Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
Provide colleagues with personalized customer service feedback and coaching.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Support the planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
Support the planning, execution, display, and maintenance of off-shelf merchandise.
Lead store and supervisory staff when a manager is not onsite and ensure smooth operations and completion of opening and closing procedures.