Operations Supervisor

Ryder Supply Chain Solutions•Knoxville, TN

12d•$70,000 - $70,000•Onsite

About The Position

The Operations Supervisor assists the Operations Manager with the operations and personnel for a shift at a particular location. The role may supervise employees including Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The supervisor is accountable for meeting business objectives and labor requirements while balancing customer needs with financial, operating, quality, safety, and asset targets. The position manages location performance against assigned metrics and receives cross-functional training to support other shop functions. It must also follow Ryder Maintenance Operations policies and procedures. This may be a developmental role that prepares employees for an Operations Manager position. Ryder describes opportunities to build a career and promote from within based on performance. The role is based at the Knoxville, Tennessee shop, with stated hours of 6:00 a.m. to 2:30 p.m., Monday through Friday.

Requirements

High school diploma or GED required.
Associate's degree, or at least 1–3 years of experience in a maintenance operations environment, required; demonstrated success in a Ryder role may be substituted.
Bachelor's degree, or at least 1–3 years of experience in a maintenance operations environment, required; demonstrated success in a Ryder role may be substituted.
Maintenance and technical experience in a shop environment required.
Ability to professionally represent Ryder and interact competently with customer management.

Nice To Haves

Associate's degree.
Bachelor's degree.
Supervisory experience.
Strong vehicle diagnostics and repair knowledge.
Intermediate Microsoft Office skills.
Experience with a Shop Management System.

Responsibilities

Analyze, plan, and schedule workflow; assign work to technicians; track and optimize productivity; conduct shift and shop meetings; and review and approve repair orders.
Ensure warranty policies and procedures are followed.
Triage unscheduled customer drive-ins, communicate with customers, and assign work to technicians as appropriate.
Conduct yard checks to support work scheduling and prioritization.
Manage, train, and develop assigned personnel, and oversee their performance management.
Manage customer relationships, resolve issues, support customer satisfaction and retention, and help ensure vehicle uptime.
Follow customer communication protocols for preventive-maintenance scheduling and follow-up, breakdowns, and vehicle-status updates; conduct customer visits as required by the Customer Care Plan.
Direct reports in maintaining the appearance and upkeep of the location, including sustaining 65 standards in relevant shop areas.
Evaluate and recommend shop tooling and equipment needs; assist with vehicle specifications and in-service/out-service processes; and help ensure vehicle specifications are maintained in SAM.
Manage parts inventory and related policies and procedures.
Conduct quality inspections of preventive maintenance and repairs, and perform in-process reviews of non-preventive-maintenance work.
Analyze breakdown root causes, implement local corrective actions, and communicate issues to the Technical Assistance Center when necessary.
Ensure cleanliness and repair quality for maintained vehicles; work with the Service Manager on technician training and qualifications and prioritization of the TOPS plan.
Maintain visibility and control of shop-floor activities to support proper diagnosis and optimize parts and component yield.
Assist with developing and implementing Quality Assurance Audit corrective-action plans and continuous-improvement programs.
Maintain documentation required to meet local, state, federal, and customer requirements, and ensure employee compliance with safety and EPA regulations.
Ensure the shift or shop meets Net Maintenance Cost per Unit objectives without sacrificing quality, safety, or customer satisfaction.
Control maintenance-operations costs and the location P&L, and execute maintenance initiatives to meet financial targets.
Manage payroll, purchase-order approvals as warranted, invoice reconciliation, and fuel reconciliation.
Oversee customer bill-backs, including identifying, reviewing, and approving opportunities and ensuring proper documentation and reporting of rebillable activity.
Ensure data integrity in the Shop Management Online system.
Perform other duties as assigned.