Operations Supervisor

Marriott•Philadelphia, PA

13h•Onsite

About The Position

This position involves overseeing daily operations, including managing guest check-ins, processing payments, and resolving guest issues. The role also includes assisting management with employee supervision, training, and development, while ensuring adherence to company policies and standards. A key aspect of the role is providing excellent guest service and maintaining a professional and welcoming environment.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
At least 1 year of supervisory experience.

Nice To Haves

None

Responsibilities

Complete designated cashier and closing reports in the computer system.
Review shift logs/daily memo books and document pertinent information in logbooks.
Contact appropriate individual or department to resolve guest call, request, or problem.
Process all guest check-ins by confirming reservations, verifying identity, requesting payment, assigning rooms, and issuing keys.
Sell rooms/accommodations to guests without reservations based on availability.
Ensure rates match market codes and document any exceptions.
Scan and charge checks from outlets (e.g., Health Club, Retail Shop) to rooms.
Assist management in training, evaluating, counseling, disciplining, motivating, and coaching employees.
Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.