Operations Supervisor

Booster Fuels•San Jose, CA

2h•$71,000 - $80,000•Onsite

About The Position

The Operations Supervisor is responsible for the safe, reliable, and efficient execution of daily yard and field operations within an assigned market. This frontline leader directly leads Service Professionals and ensures each shift meets customer commitments and follows safety requirements, fleet-readiness expectations, labor plans, and Booster operating standards. The Supervisor manages operations through Booster’s Business System (BBS) and its SQDPP pillars: Safety, Quality, Delivery, Productivity, and People. The role uses visual management, standard work, structured problem solving, and disciplined follow-through to identify performance gaps and take corrective action. Success involves safe shifts, consistently met customer commitments, effective labor and fleet utilization, employee development and accountability, and systematic reduction of recurring operational issues. The position is based at the San Jose Yard, reports to the Operations Manager, and involves limited travel based on business needs. The schedule varies by market and may include overnight, weekend, and holiday coverage. The annual pay rate is $71,000–$80,000. Booster describes itself as building a tech-powered energy supply chain and delivering conventional and renewable fuels to fleet vehicles nationwide, with the aim of reducing costs and carbon emissions while supporting a transition to cleaner alternatives.

Requirements

High school diploma or equivalent required.
At least 2 years of supervisory or frontline leadership experience.
Working knowledge of DOT regulations and compliance requirements.
Demonstrated ability to lead frontline employees in a fast-paced operating environment.
Strong problem-solving and decision-making capability.
Ability to manage changing operational priorities in real time.
Strong written and verbal communication skills.
Ability to use data and operating metrics to manage performance.
Strong accountability, follow-through, and organizational skills.
Clean and insurable driving record.
Ability to work assigned overnight, weekend, or nontraditional shifts.
Ability to obtain required CDL or other certifications where business needs require.

Nice To Haves

Experience in logistics, transportation, fleet, distribution, field services, or similar operational environments.
Hazmat transportation experience.
Fuel, fleet, logistics, last-mile, or transportation experience.
Experience with Lean Daily Management.
Familiarity with Lean, Toyota Production System, Danaher Business System, or similar operating systems.
Experience leading distributed or mobile frontline teams.
Experience using route-planning, fleet-management, or workforce-management systems.

Responsibilities

Own safe and reliable execution of assigned yard and field operations.
Lead start-of-shift meetings and align the team on safety, customer priorities, routes, staffing, fleet readiness, and operational risks.
Assign Service Professionals, vehicles, routes, and work based on business priorities and available capacity.
Monitor shift execution and adjust staffing, routing, or resources as conditions change.
Ensure customer commitments are completed accurately and on time, maintain operational handoffs between shifts, and monitor route completion, service misses, delays, and exceptions.
Take timely containment action when performance is at risk and escalate material customer, safety, fleet, or operational issues.
Reinforce safety standards, stop unsafe work when necessary, and ensure required pre-trip and post-trip inspections are completed.
Maintain compliance with DOT, hazmat, environmental, and company requirements; conduct field observations, audits, and safety coaching.
Monitor service quality, report and escalate incidents, injuries, spills, vehicle issues, and near misses, and participate in investigations, RCCMs, and corrective actions.
Ensure safety and quality countermeasures are implemented and sustained.
Directly lead, coach, and develop assigned Service Professionals; set expectations and provide real-time feedback and regular performance discussions.
Support onboarding and development, address performance gaps, and partner with Operations leadership and People/HR on performance and retention issues.
Identify employees with leadership potential and build a culture of accountability, teamwork, ownership, and continuous improvement.
Manage daily operations through BBS and maintain visual management of assigned SQDPP metrics.
Review performance against targets, identify abnormal conditions, participate in Tier meetings, BURs, and other operating reviews, and develop measurable corrective actions with owners and due dates.
Use RCCM and structured root-cause problem solving, including 5-Why and Pareto analysis where appropriate; maintain standard work and verify countermeasure effectiveness.
Partner with Fleet/Maintenance to keep vehicles and equipment operationally ready, identify issues early, and coordinate repairs or replacements.
Manage labor utilization within operating plans; monitor overtime, attendance, staffing gaps, and resource constraints; and adjust staffing and assignments.
Maintain visibility into vehicle and driver capacity and support tanker movement, vehicle recovery, or other operational requirements when properly qualified.
Maintain or obtain required licensing and certifications where business needs require them.
Coordinate with Customer Success, Account Management, Fleet, Safety, and other functions to support reliable customer service and service recovery.
Communicate material service risks and operational issues promptly, provide operational information and recommended actions, and close the loop with customers and internal partners.

Benefits

Medical, dental, vision, and supplemental life insurance.
Health Savings Account.
Flexible Spending Accounts.
Ancillary coverage for critical illness, hospital indemnity, and accident.
Company-paid short-term disability, long-term disability, and basic life insurance.
401(k) plan.
Stock options.
Employee-discounted fuel.
Vacation time, sick time, and floating holidays.
Mentorship and learning opportunities.
Career progression for growth and advancement.
Employee Referral Program.