Operations Supervisor

DO & CO•New York, NY

7d•$70,000 - $85,000

About The Position

DO & CO is seeking a dynamic, self-directed Operations Supervisor to oversee airline catering operations from production and dispatch through final delivery to aircraft. The role coordinates daily operational activities, supervises teams, monitors flight requirements, and ensures safe, accurate, and timely catering execution within the Airport Operations Area (AOA). Working with DO & CO Operations, Catering Dispatch, Delta Air Lines Tower personnel, and other stakeholders, the supervisor identifies operational risks, resolves service issues, supports on-time departures, and maintains standards for food safety, quality, and customer service. DO & CO operates in airline catering, international event catering, restaurants, lounges, and hotels. The company operates in 33 locations across 12 countries and 3 continents. The Operations Supervisor oversees catering production coordination, packing, assembly, dishwashing, transportation, logistics, and aircraft dispatch; leads operational teams; coordinates last-mile aircraft servicing and flight priorities; supports Delta charter operations; and communicates service risks, issues, and corrective actions. The position reinforces food safety and operational compliance, supports readiness during irregular operations, and uses operational systems and Microsoft Office tools to coordinate and document work.

Requirements

High school diploma or equivalent.
Experience in airline catering, airport operations, logistics, dispatch, transportation, or a related operational environment.
Strong understanding of end-to-end airline catering processes, including production, packing, dispatch, transportation, and ramp execution.
Working knowledge of food safety, HACCP principles, and operational safety requirements.
Strong analytical, critical-thinking, and problem-solving skills, including the ability to conduct root cause analysis and make sound decisions under pressure.
Excellent written and verbal English communication skills and ability to collaborate with frontline employees, DO & CO leadership, airline stakeholders, and Flight Attendants.
Ability to work independently, manage competing priorities, lead teams, and coordinate timely solutions in a fast-paced environment.
Proficiency in Microsoft Office and ability to learn and use operational systems effectively.
Ability to work extended periods on foot and in environments with varying temperatures.
Flexibility to work varying shifts, including nights, weekends, and holidays, based on operational needs.
Ability to successfully obtain and maintain required airport security clearances, airport-issued identification badges such as SIDA or AOA or equivalent, and applicable AOA driving authorizations.
Ability to meet applicable TSA, U.S. Customs, and airport authority requirements, including 49 CFR 1542.209 where applicable.

Responsibilities

Oversee daily airline catering operations, including food production coordination, packing, assembly, dishwashing, transportation, logistics, and aircraft dispatch.
Supervise operational workflows and processing times to prevent delays, missing items, and service disruptions.
Lead, train, schedule, and motivate operational team members to maintain productivity and quality standards.
Distribute operational updates and customer specifications to the appropriate departments to ensure accurate execution of flight requirements.
Coordinate with production and dispatch teams to maintain service readiness, operational efficiency, and compliance with DO & CO quality standards.
Coordinate last-mile catering activities within the Airport Operations Area (AOA) for safe, efficient, and timely aircraft servicing.
Monitor Flight Family for missing catering items, equipment, or discrepancies and coordinate corrective actions with Catering Dispatch.
Monitor changing operating conditions, set local priorities, and coordinate flight prioritization to protect on-time departures.
Support Delta Air Lines charter operations and related catering requirements.
Partner with Delta Tower personnel, including ramp coordination and gate operations teams, to facilitate catering truck access, minimize gate congestion, and respond to aircraft swaps and other changes.
Support Flight Attendants with catering-related questions, concerns, and last-minute requirements in coordination with operational teams.
Serve as a primary point of contact for catering-related delays and service issues, supporting root cause analysis, documentation, and follow-up.
Communicate significant operational developments, service risks, and corrective actions promptly to DO & CO leadership and relevant customer stakeholders.
Reinforce food safety, quality assurance, ramp safety, and operational standards throughout catering activities.
Ensure catering operations comply with applicable airline, airport, TSA, U.S. Customs, food safety, and other regulatory requirements.
Apply working knowledge of HACCP principles and support food safety compliance during flight delays, gate returns, and irregular operations.
Monitor weather, airport restrictions, and other factors that may affect catering operations.
Understand and implement applicable high-wind safety protocols in accordance with local airport authority requirements.
Maintain familiarity with business continuity plans and support their execution during irregular operations and disruptions.
Identify operational risks, escalate food safety or service concerns, and coordinate timely corrective actions.
Use Flight Family, IFX, O2P, GP4, and other operational systems to support airline catering operations.
Maintain accurate, timely communication among DO & CO Operations, Catering Dispatch, production teams, Delta Tower personnel, and other stakeholders.
Maintain awareness of daily operational performance and provide timely updates, incident documentation, and escalations.
Use Microsoft Office applications, including Outlook, Excel, and Word, for communication, reporting, and operational follow-up.